1. January 20, 2006 MAIS HR Unit Liaison Meeting International Center Improvement Project Division of Student Affairs 1 International Center Improvement Project & INSZoom System Rollout Frances Mueller Division of Student Affairs

2. January 20, 2006 MAIS HR Unit Liaison Meeting International Center Improvement Project Division of Student Affairs 2 Agenda International Center Improvement Project Background Vision, goals Key accomplishments to date Upcoming initiatives that may impact units INSZoom web system Overview Impact to units How you can help Q & A

3. January 20, 2006 MAIS HR Unit Liaison Meeting International Center Improvement Project Division of Student Affairs 3 International Center Challenges External (since 9/11) U.S. Department of Homeland Security immigration and national security regulations Student and Exchange Visitor Information System (SEVIS) Global competition Internal Technical infrastructure Business processes Limited institutional policies

4. January 20, 2006 MAIS HR Unit Liaison Meeting International Center Improvement Project Division of Student Affairs 4 The Big Questions How is the U-M International Center handling these challenges? What about the future?

5. January 20, 2006 MAIS HR Unit Liaison Meeting International Center Improvement Project Division of Student Affairs 5 Reviews Division of Student Affairs External immigration services consultant (Fragomen, LLP) U-M Faculty & Staff Immigration Task Force review 20-member task force Chaired by Liz Barry, Managing Director, Life Sciences Institute

6. January 20, 2006 MAIS HR Unit Liaison Meeting International Center Improvement Project Division of Student Affairs 6 Assessments & Recommendations Assessed State of immigration and national security regulations in the U.S. since 9/11 Faculty and staff immigration services at other higher education institutions Faculty and staff immigration services at U-M Recommended improvements to U-M institutional immigration policies and business practices to ensure compliance with U.S. immigration regulations Approved and supported by U-M Executive Officers President Mary Sue Coleman Project officially began July 2005

7. January 20, 2006 MAIS HR Unit Liaison Meeting International Center Improvement Project Division of Student Affairs 7 Faculty & Staff Immigration Task Force International Center – Rudie Altamirano*, Kay Clifford International Institute – Doug Kennedy Life Sciences Institute – Liz Barry*, Halima Cherif HRAA – Diane Benson General Counsel – Donica Varner Provost/Academic Affairs – Jeff Frumkin Research – Curt Smitka Risk Management – Kathleen Rychlinski * Task Force Chair

8. January 20, 2006 MAIS HR Unit Liaison Meeting International Center Improvement Project Division of Student Affairs 8 Faculty & Staff Immigration Task Force (cont.) Business – Izak Duenyas Engineering – Karen Liska LSA – Mamadou Diouf, Donald Lopez, Robin Sarris Medical – Clarissa Hunter, Deb Komorowski, Jan Mulcrone Rackham– John Godfrey Dearborn – Reynolda Brown, Emily Wang

9. January 20, 2006 MAIS HR Unit Liaison Meeting International Center Improvement Project Division of Student Affairs 9 Project Vision Ensure that the U-M International Center is in a position to meet changing demands in U.S. Dept. of Homeland Security immigration and national security regulations High-volume U-M immigration service needs U.S. and U-M interests in attracting international students, scholars, faculty and staff to increase international perspective in higher education Position the U-M International Center as a leader in higher education immigration services and operations

10. January 20, 2006 MAIS HR Unit Liaison Meeting International Center Improvement Project Division of Student Affairs 10 Project Goals Leverage technology to improve International Center service delivery and responsiveness Improve institutional immigration policies, business processes Streamline internal operations to gain efficiencies Implement methods for continued improvements

11. January 20, 2006 MAIS HR Unit Liaison Meeting International Center Improvement Project Division of Student Affairs 11 Key Accomplishments to Date Technical infrastructure Macs to PCs Health insurance billing, remittance & tracking in M-Pathways Email management system for tracking & archiving email to students, scholars New phone systems for North Campus and Central Campus locations Internal process improvements

12. January 20, 2006 MAIS HR Unit Liaison Meeting International Center Improvement Project Division of Student Affairs 12 Key Accomplishments (cont.) Retained Immigration Counsel Policy (10/05) Use U-M approved, retained law firms to process selected Permanent Residency (PR) and other immigration petitions Fund employment-based U.S. government immigration petition filing fees Pay for employment-based immigration petition filing fees with University checks Ensures consistency across U-M and compliance with U.S. Department of Labor regulations Faculty & Staff Immigration Advisory Council

13. January 20, 2006 MAIS HR Unit Liaison Meeting International Center Improvement Project Division of Student Affairs 13 Upcoming Initiatives March 06 INSZoom web system rollout May 06 Web site redesign June 06 Additional institutional policy and process changes for the hiring of foreign nationals Updates to U-M SPG related to the hiring of foreign nationals

14. January 20, 2006 MAIS HR Unit Liaison Meeting International Center Improvement Project Division of Student Affairs 14 INSZoom System

15. January 20, 2006 MAIS HR Unit Liaison Meeting International Center Improvement Project Division of Student Affairs 15 What is INSZoom? Web-based system used to process H-1B visa petitions for U-M employment Used by International Center Hiring departments Foreign national employees Developed and hosted by an outside vendor (INSZoom)

16. January 20, 2006 MAIS HR Unit Liaison Meeting International Center Improvement Project Division of Student Affairs 16 Benefits to U-M Replaces a manual, paper-based process Reduces overall turnaround time for H-1B visas by the International Center Shifts some responsibilities from departments to International Center Improves communication between International Center, hiring departments, foreign national employees Available 24/7 for global use

17. January 20, 2006 MAIS HR Unit Liaison Meeting International Center Improvement Project Division of Student Affairs 17 Pilot Results Decreased overall H-1B visa processing time by the International Center by approximately 35% Decreased department staff effort by approximately 38% 100% of departments and 100% of foreign national employees were satisfied or very satisfied with the system

18. January 20, 2006 MAIS HR Unit Liaison Meeting International Center Improvement Project Division of Student Affairs 18 Impact to Units Go-live targeted for March 06 Rollout to Ann Arbor, Flint, and Dearborn campuses Business process changes Transition from paper-based process to INSZoom Department and IC roles, responsibilities

19. January 20, 2006 MAIS HR Unit Liaison Meeting International Center Improvement Project Division of Student Affairs 19 Workstation Recommendations PC Windows 98, 2000, or XP Internet Explorer 5.5 or above Adobe Acrobat Reader 5.0 or above Mac OS X Internet Explorer 5.5 or above (preferred) or Safari 1.0 or above Adobe Acrobat Reader 5.0 or above

20. January 20, 2006 MAIS HR Unit Liaison Meeting International Center Improvement Project Division of Student Affairs 20 Known Technical Issues Macs Vendor is not committed to maintaining Mac compatibility in the future Browsers, other than Internet Explorer, may not display all pop-up windows and may not be able to open forms Email programs Must allow links to HTML files via Internet Explorer

21. January 20, 2006 MAIS HR Unit Liaison Meeting International Center Improvement Project Division of Student Affairs 21 Communications & Training Email messages to Deans, directors, department chairs Known department administrators Information posted to International Center web site http://www.umich.edu/~icenter/admin/INSZoom/index.html Optional INSZoom orientation sessions prior to go-live Online simulations, job aids

22. January 20, 2006 MAIS HR Unit Liaison Meeting International Center Improvement Project Division of Student Affairs 22 System Access International Center assigns user logins and passwords System access authorization based on Initial user list updated by MAIS HRMS unit liaisons Signed Access and Compliance form

23. January 20, 2006 MAIS HR Unit Liaison Meeting International Center Improvement Project Division of Student Affairs 23 How You Can Help

24. January 20, 2006 MAIS HR Unit Liaison Meeting International Center Improvement Project Division of Student Affairs 24 Faculty/Staff Immigration Contacts What we have One International Center email list including: Department staff responsible for initiating visa petitions University staff who do not process petitions but who are interested in policy and procedure changes M-Pathways hiring role is too broad for targeted email What we need List of authorized users for INSZoom (individuals who submit H-1B employment visa petitions on behalf of a department) Updated list of interested parties who need or want faculty/staff immigration policy and procedure information, but do not need to access INSZoom

25. January 20, 2006 MAIS HR Unit Liaison Meeting International Center Improvement Project Division of Student Affairs 25 Faculty/Staff Immigration Contacts (cont.) What we need Review spreadsheet for your unit Add/delete authorized INSZoom users Add/delete individuals who currently need or may need process and policy information on faculty/staff immigration or foreign national hiring

26. January 20, 2006 MAIS HR Unit Liaison Meeting International Center Improvement Project Division of Student Affairs 26 Other Ways You Can Help Inform your units about INSZoom Ask department administrators to visit the International Center web site for more info: http://www.umich.edu/~icenter/admin/INSZoom/index.html Stay tuned in to International Center Improvement Project news that may impact your units

27. January 20, 2006 MAIS HR Unit Liaison Meeting International Center Improvement Project Division of Student Affairs 27 Questions? Frances Mueller Senior Project Manager International Center Improvement Project 647-2149 francesm@umich.edu