1. 1 CHPS Support Strategy HIC Meeting February 24, 2010 Mark Glaudemans, Chris Dietz, Jon Roe, Don Cline, Tom Graziano

2. 2 Presentation Outline Problem/Need Planning Activities Support Topics –Phases –Scope –Resources –Responsibilities Strategy for Addressing Need

3. 3 Problem/Need Support Needs –Growing dramatically –CAT RFCs in parallel operations –CAT-II RFCs beginning migration Gap in support capabilities –Gap between support required -vs- available –Lacking HQ staff, expertise

4. 4 OCWWS, OHD Deltares Level of Support Original Intent OCWWS, OHD Deltares Time Level of Support Actual Result End of CHPS Implementation Contract Start of CHPS Support Contract Problem/Need

5. 5 Planning Activities “Support in the CHPS Era” v1.3 –CAT RobH/Harold; September 2009 –Estimates: 10-20x increase in support needs thru 2012 6 FTEs needed for support CHPS Support “Plan” –OHD; February 2010 early draft –Table of functions, scope, organization, resources –Expanding development of plan... IWRSS/Water Support Center Planning

6. 6 Support: Operational Phases Longer-Term CHPS in AWIPS baseline (AWIPS-2 Extended) Current CAT RFCs parallel ops – ongoing CAT-II RFCs migration – expanding rapidly Immediate/Near-Term CAT RFCs operational (Summer 2010) CAT-II RFCs parallel ops/operational (Summer 2011) AWIPS-2 deployed but CHPS not in AWIPS baseline

7. 7 Support: Scope by Phase All Phases –Core CHPS support Longer-Term –Local RFC model support –Central archive –Community/external support –IWRSS –WFO support

8. 8 Support: Resources Current/Near-Term Deltares –Diminishing role –Not support org RFCs OCWWS/HSD Support OHD/HL –HSEB –HSMB Longer-Term AWIPS –NCF –OST/SEC Community

9. 9 Support: Responsibilities User Support –HSD Support –OHD HSEB HSMB –RFC-to-RFC –Deltares Science Support –OHD HSMB Hardware Support –HSD Support –Dell –NCF, OST/SEC (once in AWIPS baseline)

10. 10 Support: Responsibilities Software Maintenance –Issues identified during support process –Work coordinated with dev orgs by OHD and HSD Software Development Organizations –FEWS: Deltares –OHD software: OHD HSEB –HEC-RAS, ResSim: HEC and/or RMA –External models: responsible organizations TBD

11. 11 Support Strategy Current –Deltares support –RFC-to-RFC support –HSD RFC Support team (Randy, Xiaobiao) Manage support log Provide system support Near-term –Shift HSD WHFS Support person to CHPS (Dave Riley) –Expand involvement of HSD Support –OHD/HL staff involvement –Augment RFC support with contract staff (FY11 & beyond) –Hiring hands-on OHD RFC Development Coordinator

12. 12 Support Strategy Impact/Tradeoffs –WFO Support/Training –Software Development –Science Development –AWIPS-2 OTE/Development

13. 13 Support Strategy Longer-term –Quantify increased support workload and formally request FTE augmentation –Expand support resources through implementation of National Water Resources Support Center CHPS Training –NWS Training Center focus –Deltares involvement

14. 14 Support Strategy CurrentNear-TermLonger-Term DeltaresHigh Low RFCsBuddies, Forum Forum+ HSD2 staff3 staff>3 staff? OHDSW supportSW + user support; coordinator OtherSW support ? Summary of Support Provider Role

15. 15 Conclusion Strategy recognizes White Paper Assessed gaps, resources Balancing strong competing demands Actions being taken –Expanding HSD Support team –Expanding OHD support role –Longer term plans and options Questions/Discussion?

16. 16 RFC Support: Current 2 Tiers Non-hardware Software OHD-supported software, science RAS or ResSim software, science Corrective Action 1 st tier: Deltares Configurations, Setup, Usability Corrective Action Corrective Action Deltares Dell Corrective Action Corrective Action DeltaresOHDHEC/RMA Analysis 2 nd tier: Deltares FEWS 2 nd tier: OHD 2 nd tier: HEC/RMA Hardware issue 1 st tier: OCWWS

17. 17 RFC Support: Future 3 Tiers Triage, analysis Software Hardware OHD- supported software, science Other external modeling software, science RAS or ResSim software, science Analysis Corrective Action 1 st tier: OCWWS 2 nd tier: OHD Configurations, Setup, Usability Corrective Action Corrective Action Corrective Action OCWWS Dell Corrective Action Corrective Action DeltaresOther External OHD HEC/RMA Analysis 3 rd tier: Deltares FEWS 3 rd tier: Other External 3 rd tier: HEC/RMA