2. Good Day This is your 30-Second DPN Training ENJOY Click here to begin DPN

3. You are meeting with a customer who is deaf and their interpreter. What is the proper protocol for addressing the individual who is deaf? When you want to address the individual who is deaf, you should make eye contact with the individual that is deaf. When addressing the individual that is deaf, make eye contact with the interpreter when asking the question and then watch the individual who is deaf for their response. When you want to address the individual who is deaf, you should make eye contact with the interpreter.

4. but Please Try Again Although it may be awkward, you should try not to make eye contact with the interpreter, but should be focused on the deaf individual who you are speaking with. Remember, the interpreter will communicate everything that is said, so say only what you wish to have communicated. Good Effort

5. Remember that the interpreter is there to what you are saying, however, you are conversing with the individual who is deaf, the interpreter. Come on… You can do it! Remember, the interpreter will communicate everything that is said, so say only what you wish to have communicated. relay not

6. Great Job! Thank you From “DPN NAME”, your Disability Program Navigator “INSERT PHONE NUMBER & TTY” “EMAIL ADDRESS” 30-Second DPN Trainings are a National Disability Program Navigator collaborative effort. Please contact your local DPN to add a friend or colleague to this list. You got it, this is the best answer, and the appropriate way to interact with an individual who is deaf when using interpreter services. If in doubt, don’t hesitate to ask about the best way to proceed in a particular situation. To learn more about disability etiquette, click here to the United Spinal Association. here