1. By Tracy Anderson and Sally Wilson RNLD 6 Lives update

2. What is the 6 Lives Questionnaire? The Department of Health wrote a report about complaints made about hospital care All hospitals have to answer questions

3. How did Warwickshire Hospitals do? Acute Liaison Nurses Questionnaires for patients Reasonable Adjustments Local data for health needs Equality and Diversity, Safeguarding forums Community care plans

4. What do we need to do next? Increase return of questionnaires Electronic alerts permissions Improve reporting of fractures, UTI’s and mental health referrals Continue education and health promotion Encourage feedback

5. Links and References www.gov.uk/government/publications/report www.mencap.org.uk/campaigns/take- action/death-indifference/six-lives-report https://www.gov.uk/government/publications? department[ ]=department-of-health.