1. Copyright © 2001-2005 Six Sigma Academy International, LLC All Rights Reserved Human Capital Management December 2005 Denver Quarterly Meeting INTERNAL USE ONLY

2. Copyright © 2001-2005 Six Sigma Academy International, LLC All Rights Reserved Pg 1 Overview SSA’s strategic and financial goals are dependent upon the successful management of our human capital Our people are our most valuable asset; our people are who we are as a firm today, why our clients value us, and our future Our priorities are to: -Develop the people on our team today -Recruit additional talent for the future -Share the firm’s success with all of you INTERNAL USE ONLY

3. Copyright © 2001-2005 Six Sigma Academy International, LLC All Rights Reserved Pg 2 Human Capital Management Development Recruiting Rewards INTERNAL USE ONLY

4. Copyright © 2001-2005 Six Sigma Academy International, LLC All Rights Reserved Pg 3 Three “E”s in Development Expertise Efficacy Emotional Intelligence INTERNAL USE ONLY

5. Copyright © 2001-2005 Six Sigma Academy International, LLC All Rights Reserved Pg 4 Expertise n : skillfulness by virtue of possessing special knowledge WordNet ® 2.0, © 2003 Princeton University INTERNAL USE ONLY

6. Copyright © 2001-2005 Six Sigma Academy International, LLC All Rights Reserved Pg 5 Efficacy “We’re not dogmatic; we’re pragmatic.” John Krupar, West Point Sage INTERNAL USE ONLY

7. Copyright © 2001-2005 Six Sigma Academy International, LLC All Rights Reserved Pg 6 Emotional Intelligence “It is with the heart that one sees rightly; what is essential is invisible to the eye.” Antoine de Sainte-Exupery, The Little Prince INTERNAL USE ONLY

8. Copyright © 2001-2005 Six Sigma Academy International, LLC All Rights Reserved Pg 7 Master Consultants Development AreaExpectations Expertise  Broadening knowledge of tools  Understanding of client business Efficacy  Knowledge of how to apply the right tools to specific situations  Ability to identify, charter and enable the completion projects with financial validation Emotional Intelligence  Ability to develop strong client relationships with counterparts  Strong intra-team relationships INTERNAL USE ONLY

9. Copyright © 2001-2005 Six Sigma Academy International, LLC All Rights Reserved Pg 8 Deployment Managers Development AreaExpectations Expertise  Ability to identify which tools should be applied where  Deeper understanding of the client business and the industry context  Ability to see the “big picture” of a deployment Efficacy  Management of the deployment infrastructure and project pipeline  Anticipation of problems before they arise  Ability to be flexible with clients Emotional Intelligence  Excellent communication skills  Ability to make MCs and ECs be more effective  Development of strong relationships broadly within the client organization that “make things happen” INTERNAL USE ONLY

10. Copyright © 2001-2005 Six Sigma Academy International, LLC All Rights Reserved Pg 9 Executive Consultants Development AreaExpectations Expertise  Cross-pollinating ideas from one client to another  Developing industry expertise that enlightens clients  Becoming an acknowledged expert in the marketplace Efficacy  Ability to achieve transformational change for clients  Management of several engagements at the same time  Revenue contribution of $4-6 million in 2006 Emotional Intelligence  Development and management of DMs and MCs  Ability to cultivate meaningful client relationships that extend beyond the current deployment  Relationship development that results in new business INTERNAL USE ONLY

11. Copyright © 2001-2005 Six Sigma Academy International, LLC All Rights Reserved Pg 10 SSA Development Strategy Plan Communicate Coach Reinforce Tools PDP PDR Rewards INTERNAL USE ONLY

12. Copyright © 2001-2005 Six Sigma Academy International, LLC All Rights Reserved Pg 11 Human Capital Management Development Recruiting Rewards INTERNAL USE ONLY

13. Copyright © 2001-2005 Six Sigma Academy International, LLC All Rights Reserved Pg 12 SSA Recruiting Strategy Plan Identify Hire Tools Online Referral Headhunters INTERNAL USE ONLY

14. Copyright © 2001-2005 Six Sigma Academy International, LLC All Rights Reserved Pg 13 Human Capital Management Development Recruiting Rewards INTERNAL USE ONLY

15. Copyright © 2001-2005 Six Sigma Academy International, LLC All Rights Reserved Pg 14 SSA Rewards Strategy Plan Be Fair Evaluate Share Tools Financial Organizational INTERNAL USE ONLY

16. Copyright © 2001-2005 Six Sigma Academy International, LLC All Rights Reserved Human Capital Management December 2005 Denver Quarterly Meeting INTERNAL USE ONLY

17. Copyright © 2001-2005 Six Sigma Academy International, LLC All Rights Reserved Pg 16 The following are trademarks and service marks of Six Sigma Academy International, LLC: Breakthrough Lean ®, Breakthrough Strategy ®, Breakthrough Value Services ®, Breakthrough Change Strategy SM, Breakthrough Design SM, Breakthrough Diagnosis SM, Breakthrough Execution SM, Breakthrough Sigma Lean SM, Breakthrough Six Sigma SM, Breakthrough Software Design SM, FASTART SM, Six Sigma Gold Belt TM, SOLVING YOUR BUSINESS PROBLEMS FOR THE LAST TIME SM. Six Sigma is a federally registered trademark of Motorola, Inc. MINITAB is a federally registered trademark of Minitab, Inc. SigmaFlow is a federally registered trademark of Compass Partners, Inc. VarTran is a federally registered trademark of Taylor Enterprises. Six Sigma Academy International, LLC 630 Fifth Avenue, Suite 1900 New York, New York 10111 www.6-sigma.com