1. Chapter 5-1 Chapter 5 BUSINESS & SOCIETY Ethics and Stakeholder Management Carroll & Buchholtz 6e Business and Society: Ethics and Stakeholder Management, 6e Carroll & Buchholtz Copyright ©2006 by South-Western, a division of Thomson Learning. All rights reserved Prepared by Deborah Baker Texas Christian University  ISSUES MANAGEMENT and CRISIS MANAGEMENT

2. Chapter 5-2 Chapter 5 Outcomes 1. Distinguish between the conventional and strategic management approaches to issues management. 2. Identify and explain the stages in the issues management process. 3. Describe the major components in the issues development process and factors in actual practice. 4. Define a crisis and identify the four crisis stages. 5. List and discuss the major stages or steps involved in managing business crises.

3. Chapter 5-3 Chapter 5 Outline  Issues Management  Crisis Management  Summary

4. Chapter 5-4 Strategic Issue Management Chapter 5-4

5. 5 Crisis Management: Four Stages Prodromal Crisis Stage Warning—precursor Symptom —precrisis Prodromal Crisis Stage Warning—precursor Symptom —precrisis Acute Crisis Stage Point of no return Crisis has occurred Acute Crisis Stage Point of no return Crisis has occurred Crisis Resolution Stage Patient is well/ Whole again Crisis Resolution Stage Patient is well/ Whole again Chronic Crisis Stage Lingering on—perhaps indefinitely; period of self- doubt and self-analysis Chronic Crisis Stage Lingering on—perhaps indefinitely; period of self- doubt and self-analysis Learning

6. Chapter 5-6  acute crisis stage  chronic crisis stage  conventional approach to issues management  crisis  crisis communications  crisis management  crisis resolution stage  crisis teams  emerging issue  issue  issue selling and buying  issues development process  issues management  portfolio approach  probability-impact matrix  prodromal crisis stage  strategic management approach to issues management  ten steps of crisis communication Selected Key Terms