1. Fleet Feet + FrontRunner

2. RICS/Check out  Credit to appropriate sales associate  Customer information  Must mention $25 gift card for every $250  Thank customer  Do NOT forget “Thank you” cards & related cards in boxes

3. Clothing  Do NOT buy fully priced clothing off floor Special order through RICS  Utilize 3point5 If not signed up, ask manager  Avoid wearing competitor logos Lulu Lemon, Athletica, etc.

4. Packet Pick-up  Engage with these customers!!  Great traffic for store Take advantage of presence Do not ignore them

5. Customer Awareness  Every customer NEEDS to be greeted Even if you are with someone  Actively listen to customer needs Not everyone needs to go through FIT process ○ Saves time on busy days  We are not just a shoe store Talk customer through store Ask questions, lead conversation from there

6. Training Groups  Lots of information to remember but needs attention  Focus on one training group per week MIT NOBO Team FrontRunner Movement* Yoga* Core*  If you have questions, ASK!