1. Monitoring & Managing NG9-1-1 Systems & Services MICHAEL SMITH RICK BLACKWELL A CAST OF THOUSANDS

2. History of M&M ◦ NGTPC filed ISF to identify and describe those things that need to be monitored in our NG world ◦ Level of detail should be sufficient to identify areas that should be considered in RFPs and SLAs

3. History of M&M ◦ Expected outcome is an Information Document ◦ Targeted to  personnel who develop and manage PSAP processes and procedures  personnel responsible for ESInet and NGCS infrastructure

4. History of M&M ◦ Expected outcome is an Information Document ◦ Targeted to  personnel who develop and manage PSAP processes and procedures  personnel responsible for ESInet and NGCS infrastructure

5. M&M: Where We Are ◦ Visual Examples

6. History of M&M ◦ One of the first tasks undertaken was identifying stakeholders

7. Future Work for M&M ◦ When trouble occurs, what happens? ◦ Determine a list of possible impairments that could occur

8. Future Work for M&M ◦ Are We On The Right Track? ◦ What Are We Missing?

9. Future Work for M&M ◦ How is your State and/or Region managing NG9- 1-1? What’s the reporting structure? ◦ Are there formal agreements in place to help manage NG9-1-1?

10. Future Work for M&M ◦ What else?