1. Chapter 19: “Writing Instructions and Manuals” Matthew Frase

3. Understanding the process of writing instructions and manuals Involves all the normal processes of writing a technical document

4. Designing a set of instructions Designing the document Readers expectations Designing the pages Excite the reader

5. Planning for safety Writing effective safety information Designing effective safety information Placing safety information in the appropriate location

6. Drafting effective instructions Drafting the title Drafting the general introduction Drafting step-by-step instructions Drafting the conclusion

7. Revising, editing, and proofreading instructions Should be done to all documents To ensure the readers safety and satisfaction

8. Drafting effective manuals Drafting the front matter Drafting the body Drafting the back matter Drafting revisions of manuals

9. Usability testing The goals of usability testing The basic concepts of usability testing Preparing for a usability test Conducting a usability test Interpreting and reporting the data from a usability test