1. BILBOROUGH AND ASSARTS FARM MEDICAL CENTRE PATIENT SURVEY 2013/14

2. PRACTICE QUESTIONAIRRE 500 APPROX DISTRIBUTED AT BOTH SITES AND THE WEBSITE 71 COMPLETED AND RETURNED FORMS AT BMC AND 20 AT AFMC 1 INCOMPLETE FORM RECEIVED

3. Question 1 When telephoning what greeting options would you find useful to have available for you to choose?

4. Question 2 If you are registered at Assarts Farm Medical Centre would you like to have the option of a late evening surgery? Please indicate which…

5. Question 3 Are you are carer or know a carer that would like to attend a coffee morning and have an opportunity to meet other carers?

6. Question 3 Continued… Which site are you registered at?

7. Question 4 If you have children under 5 would you like a drop in clinic led by the Health Visiting team at Assarts Farm?

8. Question 5 The practice is looking to get the following services at the practice. Would this be of interest to you?

9. Question 6 Would you consider using local Wellbeing for mental health class within the community? e.g. local church?

10. Question 7 When you visit the practice do you use the car park?

11. Question 7 Continued… If the answer is yes are you generally able to find a parking space?

12. GENERAL COMMENTS Automated telephone choices ‘saves time bothering the reception staff. ‘Appt line only’ Consider ‘massage and chiropractor’ ‘Dr Khalique is very good’, ‘reception staff are lovely’ AF patient ‘I would like a doctor to stay permanently so there would be continuity of service’

13. GENERAL COMMENTS CONTINUED.. ‘ would like an answer phone and return call’ ‘need more receptionists like (JO), very nice and helpful’ ‘at present the telephones can be very busy and it can be difficult to get a reply’ ‘generally we find the service from everyone at Bilborough very good and helpful under sometimes very difficult circumstances’