1. Microsoft CRM 3.0 Training Options November 2006

2. Training Free downloadable training: New Microsoft Dynamics CRM 3.0 Training New Microsoft Dynamics CRM 3.0 Training What's New in Microsoft Dynamics CRM 3.0 training is a robust, demonstration-driven offering covering all new features and functions found in Microsoft Dynamics CRM 3.0. The training content is presented in two different workshops: Technical and Applications. These workshops contain all the components needed to run a successful workshop/seminar, including student manual files, PowerPoint presentations, instructor notes, syllabus, and sales tip sheets. Visit https://partner.microsoft.com/global/productssolutions/dynamics/microsoftdynamicscrm to download https://partner.microsoft.com/global/productssolutions/dynamics/microsoftdynamicscrm Free downloadable courseware: Courseware: Implementing Microsoft Dynamics CRM 3.0 Small Business Edition Use this courseware to learn how to install and configure Microsoft Dynamics CRM 3.0 Small Business Edition. Also, review how to perform end-user tasks via the Marketing Automation, Sales Management, and Customer Service modules of Microsoft CRM. Courseware: Using Microsoft Dynamics CRM 3.0 Small Business Edition Use this courseware to learn basic Microsoft CRM concepts including object type, navigation, and user interface. Also, review how to perform end- user tasks via the Marketing Automation, Sales Management, and Customer Service modules of Microsoft CRM MBS Competency: Develop a Microsoft CRM Specialization The Microsoft CRM specialization is for partners who help businesses develop and maintain profitable, long-term customer relationships. Learn about competency benefits and requirements, and browse the news, tools, and information available to competency members. Develop a Microsoft CRM Specialization

3. Training (cont’d) Free online Tutorials: Visit the Partner Learning Center Visit the Partner Learning Center Choose from a variety of free training offerings specific to Microsoft CRM, including Hands-On Labs Online and online short courses and tutorials. There is also a US Partner Readiness website dedicated to Microsoft CRM 3.0 that you can leveragehttp://www.msreadiness.com/crm3.asp Paid Online Training eCourses An eCourse is a comprehensive learning tool designed to train on specific concepts, with the ability to systematically drill down into a variety of targeted topics. Order an eCourse and in just minutes you can bring training on Microsoft CRM right to your desktop. You will need a PartnerSource account to access them at https://mbs.microsoft.com/partnersource/communities/training/elearning/news/ecoursesavailable_part_mscrm.htm https://mbs.microsoft.com/partnersource/communities/training/elearning/news/ecoursesavailable_part_mscrm.htm Microsoft Dynamics CRM Classroom Courses Microsoft offer classroom courses run at Dimension Data Learning Solutions Purchase Microsoft Courseware Microsoft Certified Partners are able to purchase Courseware. Visit PartnerSource https://mbs.microsoft.com/partnersource/communities/training/trainingmaterials/OrderInstr_CertGold_APAC.htm https://mbs.microsoft.com/partnersource/communities/training/trainingmaterials/OrderInstr_CertGold_APAC.htm Microsoft CRM Partner Website The Microsoft Partner Program website provides a wealth of information and resources for partners around building a Microsoft CRM practice and skilling up their staff. Please visit https://partner.microsoft.com/productssolutions/business/businesscrm and use your Microsoft Partner Program login to access the secure content.https://partner.microsoft.com/productssolutions/business/businesscrm Certification Exams Microsoft CRM 3.0 exams are available. Exam Preparation Sessions Microsoft have provided exam preparation sessions. These have been recorded and are available to view online at www.microsoft.com.au/partner/crmwww.microsoft.com.au/partner/crm

4. Classroom Training Microsoft and Dimension Data Learning Solutions (DDLS) are pleased to offer discounted classroom training for Microsoft CRM 3.0, delivered by DDLS. Cost is $210 per person per day. For latest dates and bookings: Please phone the DDLS Customer Care centre on 13 12 01 Quote reference MSCRM3CERT For more information please visit www.ddls.com.au/marketing/crm_partners/ www.ddls.com.au/marketing/crm_partners/

5. If you are a Microsoft Certified Partner MBS courseware is available to you to order online A full range of Microsoft Business Solutions courseware is available for certified partners to order online. To order: Go to: http://microsoft.arvatoservices-ap.com/moc/login.asphttp://microsoft.arvatoservices-ap.com/moc/login.asp Enter your organisation’s 6 digit Microsoft Certified Partner number as your password and username (please note – this is different than your MBS account number from PartnerSource) To order, simply select the MBS courseware from drop down lists and proceed to payment. Below are a few helpful designations for ordering –CP = Class Pack (typical training resources for course attendees) –TP = Trainer Pack (this is the class pack, plus helpful resources for the trainer) If you have any questions or need to confirm your Microsoft Certified Partner number, contact the Microsoft Partner Programs team on 13 20 58 (Australia) and 0800 44 4392(New Zealand) or e- mail at sppartner@microsoft.com.sppartner@microsoft.com For additional information on ordering courseware and to download the most up to date order form, please go to PartnerSourcePartnerSource Microsoft CRM 3.0 Courseware available for order: 8521AMicrosoft CRM 3.0 Sales Management 8522AMicrosoft CRM 3.0 Marketing Automation 8523AMicrosoft CRM 3.0 Service Management 8524AMicrosoft CRM 3.0 Service Scheduling 8525AMicrosoft CRM 3.0 Customization 8526AMicrosoft CRM 3.0 Installation and Configuration

6. Certification Exams Microsoft CRM 3.0 exams are available. There are 3 exams in total and to achieve MS CRM CSA status these must be completed by more than one person as a minimum (ie 1 person takes 1 exam, and another person takes the other 2 exams). The required exams are: Installation & Configuration Customisation Applications You can take these exams at Thompson Prometric http://www.prometric.com/Microsoft/mbs or Pearson VUE http://www.vue.com/mbs/ at a cost of AUD$180 each in Australia. http://www.prometric.com/Microsoft/mbs http://www.vue.com/mbs/

7. General Information About CRM Partner Resources Please visit the global partner website at https://partner.microsoft.com/global/produc tssolutions/dynamics/microsoftdynamicscr m/crmresources https://partner.microsoft.com/global/produc tssolutions/dynamics/microsoftdynamicscr m/crmresources