1. 25 September 2002 AS 9103 Variation Management of Key Characteristics Lee Tait Director, Quality Assurance Lockheed Martin Aeronautics

2. 25 September 2002 Control of Variation Is Vital to the Success of Future Programs! Definition of Key Characteristics Significant influence Significant influence  Product fit  Performance  Service life  Manufacturability Measurable features Measurable features

3. 25 September 2002 Purpose To Drive Improvement of Manufacturing ProcessesTo Drive Improvement of Manufacturing Processes PlanningManagement Improvement

4. 25 September 2002 Take action from study Analyze data Methodology Operate the process Yes Plan a manufacturing process Understand Key Characteristics Is a process change required ? Continue to monitor performances No

5. 25 September 2002 Process Control Document (PCD)  Written description of manufacturing plan  Living document  Performance results  History of changes PCD is the preferred method of fulfilling the documentation requirements

6. 25 September 2002 AS9103 PROCESS CONTROL DOCUMENT Page 1 of 2 Process Control Document NumberProcess OwnerDate (Original)Date (Rev)Flowchart Created? Yes/No Part Number / Part Family / Latest Change LevelProducer Approvals and DateCustomer Approvals and Date Part Name / DescriptionName: Producer / PlantManufacturer CodeName: STAGE 1STAGE 2 KC NoKEY CHARACTERISTIC(S)Minimum Requirement Origin of KCAre Sources of Variation Identified? Yes/No Is Risks Mitigation Specified? Yes/No KC Name Process IDOperation Number Work Instruction No. /Change Level CpCpk

7. 25 September 2002 9103 - The Standard General Requirements General Requirements – Process Capability – Variation Management – Substitute KCs – Flow-down to Sub-Tiers Process Model Process Model – Flowchart with 7 stages Appendix A Appendix A – Guideline to Meeting Requirements Appendix B Appendix B – Process Control Document Minimum Requirements Appendices

8. 25 September 2002 In Summary Global standard Global standard Improved Confidence Improved Confidence Customer Satisfaction Customer Satisfaction