1. The Non Fictional “Hal”? Rather than make humans conform to computer-speak, design computers to understand conversational dialog. KeyWordsSequence Packages Key Words versus Sequence Packages: Do humans utter the proper “key” words or do they “package” a series of related turn construction units (and turns) as a sequence? Discover the “key” word(s) by looking at the concatenation of utterance components.

2. EXAMPLE: Computer-Speak Computer-Speak: “Transfer me to a human operator.” Conversational Dialog Conversational Dialog: “What do I have to do to get some help here, what does it take???” Formulationappended amplitude prosody 1) Formulation (or summary) appended to complaint. Amplification of the complaint: amplitude shift (either higher or lower) and altered prosody Subject Pronoun (“it”) versus a Noun back actionshelp Subject Pronoun (“it”) versus a Noun located in an appended position of the turn, referring back to the actions the caller must take to get some help Complaint initialfirst 2) Complaint: personal subject pronoun (“I”), located in turn initial position, where the first grammatical item (“what”) shows that it’s a question/request.

3. UNDERSTANDING IDIOMS –“I haven’t left a stone unturned.” –ancient –ancient “Hal” (speaker is an archeologist) –modern –modern “Hal” (speaker is frustrated) –Sequence Package Analysis: Concatenation of Utterance Components –Priorsubsequent hyperbolic –Prior utterance or subsequent utterance contains hyperbolic descriptors –Altered prosody –Interactional difficulties leading up to idiom opening summary –Sequence Sensitive: topic opening or topic summary

4. CAN “HAL” SHOW EMPATHY? Caller: “I really can’t take this, I can’t get a clear reception on my cell phone, I can’t go on any longer like this!” Sequence Package Concatenation: 1. An initial elliptical statement, using an object pronoun (“this”) that doesn’t specify the source of the trouble. 2. An elaboration of the source of the trouble. emotional state 3. An emphatic end, consisting of a recycle of the initial elliptical description of an emotional state, but with a declaratory element.