2. Ops Control Tools April 18, 2011

3. Agenda Types of ops control tools How to implement in Profit Tools Examples Demo Discussion / Q&A

4. Types of Ops Control Tools Analysis –What’s been going right or wrong? Monitoring / Assessment –Is it continuing / getting better / worse? Intervention –“Heads up” to incidents happening now –Ability to influence outcomes

5. How to Implement in PT Analysis –What’s been going right or wrong? Assessment –Is it continuing / getting better / worse? Intervention –“Heads up” to incidents happening now –Ability to influence outcomes Reporting, Excel, B.I. tools Auto-Reporting, Dashboarding Exception Reporting, Alerts

6. Analysis Examples (What’s been going right or wrong?) Financial Operations

14. Monitoring / Assessment Examples (Is it continuing / getting better / worse?) Dashboarding –Quickviews are very configurable Auto-Reporting –To email, to network

16. Intervention Examples (“Heads up” to incidents happening right now, & Ability to influence outcomes) Let’s take a closer look in a demo at: –Exception Reporting –Escalation Options Let’s discuss other future possibilities –Internal use of EN for email, & alerts(??) –Other ideas / requests?

17. Improvement: You now have the tools to… 1.Identify what needs to happen 2.Track overall progress 3.Give “heads up” to both staff & managers 4.Be focused and proactive with your time Discussion / Q&A

18. Thank You!