1. Basic Business English Learning Elsa Chen 陳士瑤 Fall 2010 Hours: 2 (weekly) Monsday: 6:20 – 8:10 pm

2. New faces Self-introduction get ready to create the image of yourself Create A Favorable First Impression you are starting from a baseline position where the listener(s) have no experience of who you are or what you are like. make eye-contact at the introduction and repeat the introducer’s name as you shake hands

3. Products and Services Overall Product and Service Management Process - the idea of the overall perspective on the relationship between product/service management and marketing. Marketing Basics, Analysis and Positioning Advertising and Promotions Sales Customer Service Basics of Marketing

4. On the phone a more personal means of communication. Although the other party can't see your face, your voice can still convey a sense of professionalism and authority. a few basic steps can be of help: Prepare Identify Yourself Identify Purpose Take Time to Listen

5. Placing an order Key Vocabulary unit to place an order Warehouse to purchase to be available Supply in stock Showroom to be on hand Estimate door-to-door shipping to depend on Something location

6. Making a reservation

11. Use of templates You are free to use these templates for your personal and business presentations. Do Use these templates for your presentations Display your presentation on a web site provided that it is not for the purpose of downloading the template. If you like these templates, we would always appreciate a link back to our website. Many thanks. Don’t  Resell or distribute these templates  Put these templates on a website for download. This includes uploading them onto file sharing networks like Slideshare, Myspace, Facebook, bit torrent etc  Pass off any of our created content as your own work You can find many more free templates on the Presentation Magazine website www.presentationmagazine.com www.presentationmagazine.com We have put a lot of work into developing all these templates and retain the copyright in them. They are not Open Source templates. You can use them freely providing that you do not redistribute or sell them.