1. PB-Centro-Finland Organizational structures Tuulikki Pöllänen Lena Hoppe-Schumacher Tan Chong Sun

2. Agenda n The Organization n Finnish Headquarter n Regional Managers n Facility Management n The Regions n Russia and Baltic countries n Conclusion

3. The Organization Headquarters Finnish Headquarters BP-CENTRO-Finland Marketing HRMFinance Operating Regional Managers RM Facility Management * Team 1: Area * Team 2: Building FM

4. Finnish Headquarter n Reporting relationship to UK HQ n Coordinates marketing, HRM, finance and operating n Team consisting of Americans and locals n Tasks: –Establishing a set of core competence –General advice and rules –Supervises the regional managers

5. Finnish Headquarter n Marketing –Marketing strategy for whole Finland –Deliver quality products to customers –Find the location –Reasonable prices

6. Finnish Headquarter n HRM –Multi-cultural (USA, Finland) –Selecting experienced and mobile managers –Training and development –Developing human capital

7. Finnish Headquarter n Finance –Investment in properties –Budgeting the cost –Downsizing, planned eliminate of jobs n Operating –Logistic –Purchase

8. Regional Managers n All of them have to work as a team n Every single one is responsible for his region n Should be locals who know the market n Supervises 2 to 6 centers n Controls the uniformity of standards, quality and images in every center

9. Facility Management n Controlled and ruled by regional managers n There are two teams sharing the tasks in site –Team 1 for the area –Team 2 for the building n The teams work closely together

10. Facility Management n Team 1: Area –Is responsible for the maintenance –Does the needed outsourcing-contracts (cleaning, security, snow removal, repairs, emergencies, gardening etc.) –Is responsible for the information- and service-points (parking, playground)

11. Facility Management n Team 2: Building –Analyses the market –Selects the operators, the franchisees –Makes contracts with the operators –Supervises the operators

12. The Regions Helsinki, North-, East-, West- and Mid-Finland

13. The Regions n Start with 3-5 centers, in 1-2 regions (Helsinki, Tampere, Oulu..) n When the results can be seen, there will be expansions to more centers

14. Russia and Baltic Countries n First not many Americans, but Finns, in the management n Local people will be trained and then involved more in the management

15. Conclusion n Headquarters give the main frames n Regional Managers have the most important role implementing the frames n In FM the coordination of the teams is important