1. Commonwealth of Massachusetts Executive Office of Health and Human Services EOHHS Infrastructure Consolidation and Rationalization October 2008

2. 1 Commonwealth of Massachusetts Executive Office of Health and Human Services– Infrastructure Consolidation and Rationalization The technical infrastructure vision has 4 dimensions, spanning 4 infrastructure component areas EOHHS Infrastructure Consolidation and Rationalization Rationalized resources Standard operating environments Standard service offerings Integrated enterprise management Elements of Vision IT Infrastructure Components Server platforms Desktop/Mobile platforms Networks (LAN, WAN) Cross functional components Infrastructure components optimally sized, located, and managed A set of standard, supported configurations A defined set of services stated in customers’ terms Tools for monitoring and controlling the entire HHS technical environment Cross-functional components Data center facilities, disaster recovery sites and equipment, system management tools, configuration management, security, Call Centers Networks (LAN, WAN, Voice) Network equipment, internal and carrier circuits, authentication and access technologies, PBXs, internal and carrier circuits, telephone handsets Desktop platforms Desktop and portable computers, peripherals, operating systems and related media Server platforms, storage management Hardware, peripherals, operating system and related software, media, space and facilities, environmental and access controls 1 2 3 4

3. 2 Commonwealth of Massachusetts Executive Office of Health and Human Services– Infrastructure Consolidation and Rationalization EOHHS Infrastructure Consolidation and Rationalization Accomplishment/Remaining

4. 3 Commonwealth of Massachusetts Executive Office of Health and Human Services– Infrastructure Consolidation and Rationalization EOHHS IT Infrastructure Staffing

5. 4 Commonwealth of Massachusetts Executive Office of Health and Human Services– Infrastructure Consolidation and Rationalization IT Operation Services 1.Call Center 2.IT Site Management 3.Systems Administration 4.System Operations/Production Support 5.Data Base Administration 6.System Security Administration 7.System Engineering 8.Voice 9.IT Asset & Contract Management 10.IT Commodity Procurement Services Required to Support the Infrastructure