2. SUSTAINABILITY AND QUALITY COMPETITIVE EDGE FOR A NEW PARADIGM - Dr. R. L. Bhatia, Founder, World CSR Day & World Sustainability

4. PARADIGM a typical example or pattern of something; a pattern or model. "society's paradigm of the ‘ideal woman’“ LINGUISTICS a set of linguistic items that form mutually exclusive choices in particular syntactic roles. "English determiners form a paradigm: we can say ‘a book’ or ‘his book’ but not ‘a his book’"

5. SUSTAINABILITY AND QUALITY COMPETITIVE EDGE FOR A NEW PARADIGM - Dr. R. L. Bhatia, Founder, World CSR Day & World Sustainability KEY CONCEPTS Paradigms Are Common Paradigms Are Useful Don't Let Your Paradigm Become 'The' Paradigm Outsiders Bring New Paradigms Shifting Paradigms Takes Courage You Can Choose To Change Your Paradigm

6. SUSTAINABILITY AND QUALITY COMPETITIVE EDGE FOR A NEW PARADIGM - Dr. R. L. Bhatia, Founder, World CSR Day & World Sustainability Quality is a universal phenomenon, which has been a matter of great concern throughout the recorded history of human kind. It was always the determination of builders and makers of the products to ensure that their products meet the customer’s desire. With advent of globalization and competitive market, the emphasis on quality management has increased. Quality has become the most important single factor for the survival and success of the companies. Customer demands for better products and services at the lowest possible costs have put tremendous pressure on organizations to improve the quality of products, services and processes to compete in the market and improve business results.

7. SUSTAINABILITY AND QUALITY COMPETITIVE EDGE FOR A NEW PARADIGM - Dr. R. L. Bhatia, Founder, World CSR Day & World Sustainability BY THE END OF 2025... 75% WORKERS GLOBALLY WILL BE MILLENIALS

8. SUSTAINABILITY AND QUALITY COMPETITIVE EDGE FOR A NEW PARADIGM - Dr. R. L. Bhatia, Founder, World CSR Day & World Sustainability Why do people find change so difficult? For one, change causes fear. It's a leap into the unknown and people and organizations become paralyzed with fear. However, change is a fact of life and unless companies embrace the fact that change is actually the norm, they will whither and die. People and organizations need to have to courage to look beyond the paradigms that they have developed. A paradigm-shift takes courage but it is a choice and a choice that companies and individuals have control over.

9. SUSTAINABILITY AND QUALITY COMPETITIVE EDGE FOR A NEW PARADIGM - Dr. R. L. Bhatia, Founder, World CSR Day & World Sustainability Why change is seen as threatening to most people. Provide key insights on how to improve the process of innovation. Help people understand why they may have been unsuccessful at dealing with change, and how to get better at it. Increases people’s abilities to become more exploratory. Show organizations where to look for the kinds of revolutionary changes that fundamentally rewrite the rules of “the game”.

10. SUSTAINABILITY AND QUALITY COMPETITIVE EDGE FOR A NEW PARADIGM - Dr. R. L. Bhatia, Founder, World CSR Day & World Sustainability Thank You