1. Office Performance AM Standard Operating Procedure Improvement Through Management

2. Office Performance2 Office Management Delivery Managers Must Be –Present –Actively Observant Of Carrier Activities –Have The Skills Necessary To Identify And Correct Inefficient Performance Unaddressed Time Wasting Practices Will Severely Impact Office Hours And Unit OperationTime Wasting Practices

3. Office Performance3 Communicating Expectations / Information Group Discussions Identified Key Indicators Individual Discussions

4. Office Performance4 Workstation Placement Strategically Place Your Workstation To –Permit Full Visual Access To Carrier Activities –Be Capable Of Managing The Workroom Floor –Complete Your Administrative Duties From This Location

5. Office Performance5 Workstation Placement - Before

6. Office Performance6 Workstation Placement - Before

7. Office Performance7 Workstation Placement - After

8. Office Performance8 Workstation Placement - After

9. Office Performance9 Workstation Placement - After

10. Office Performance10 Carrier Case Configuration - Before

11. Office Performance11 Carrier Case Configuration - After

12. Office Performance12 Supervisor Delivery Supervisors Scheduled At Least :30 Prior To First Carrier Ensure Carriers Report Promptly And In Proper Uniform Observe Vehicle Inspection Process The Supervisors/Carriers Reporting Time Should Be Determined By IOP Contract

13. Office Performance13 Supervising Carrier Operations 80% of the carriers manual mail should be at the carrier case prior the carrier arrival-M-39 sec141.122. 100% cased flats prior to carrier reporting times CASE FLATS FIRST Observe workroom floor activities Identify, address, correct and document inefficient/time wasting procedures Communicate current day’s expectations Review carrier’s request for OT & assistance

14. Office Performance14 Supervising Carrier Operations Review Previous Day Variances In Carrier Agreed-upon Return Time And Or End Tour Using The: –1813 –1017 A/B –DOIS Reports –TACS Reports Accountable Clerk –Scheduled To Avoid Delay Of Carriers –MDCD Scanners Should Be Provided At This Time –Utilize Rolling Carts Observe Loading Procedures –Ensure Loading Is On Street LDC –Parcels Sequenced Into The Vehicle On Street Time To Facilitate Timely Delivery –Parcels Are NOT Part Of An Office Function