1. Conference Agenda Pre-Conference – February 8 th and 9 th, 2016 Main Conference – February 10 th through 12 th, 2016

2. TABLE OF CONTENTS Conference Floor Plan Agenda by Day Pre-Conference  Monday Monday  Tuesday Tuesday Main Conference  Wednesday Wednesday  Thursday Thursday  Friday Friday Agenda by Event  Registration Registration  Steering Committee Steering Committee  Suncoast Solutions – Road Map Suncoast Solutions – Road Map  Book Signing Book Signing  Featured Speakers Featured Speakers  Networking Opportunities Networking Opportunities  Leadership Leadership  Functional Competence Functional Competence  Transitions Transitions  Application Requirements Workshops Application Requirements Workshops  Collab Labs Collab Labs Session/Course Descriptions

3. CONFERENCE FLOOR PLAN

4. Agenda by Day Pre-Conference  Monday Monday  Tuesday Tuesday Main Conference  Wednesday Wednesday  Thursday Thursday  Friday Friday

5. Monday – Pre-Conference RegistrationDolphin Rm7:30 am to 5:00 pm Networking Opportunities  Breakfast Sandpiper Deck 7:30 am to 8:45 am  Morning Break Banq. Foyer D-G 10:30 am to 11:00 am  Lunch Sandpiper/ Blue Heron Deck 12:15 pm to 1:30 pm  Afternoon Break Banq. Foyer D-G 2:45 pm to 3:15 pm Educational Sessions Leadership  Designing Orientation for New Billing and Clinical Staff  Debra Wood & Diane Cox – Solutions Salon C9:00 am to 4:15 pm Functional Competence  Hospice Billing Today – Day 1 of 2  Kerrin O’Day & Karen Kelly – Solutions Salon D9:00 am to 4:15 pm  Data Base Administration  Mike Maresca & Sean Favata – Solutions  Mike Nowak – Solutions Salon G9:00 am to 4:15 pm  Reporting Queries  Andrea McFadden & Melissa Turner – Solutions  Tara Ebeling. RN – Hospice Austin* Salon B9:00 am to 4:15 pm Transitions  Clinical – Day 1 of 2 V7 to V8: An Overview of the Modernization of Solutions Software  Kristin Arbuthnot. & Donnette Threats – Solutions  Carrie Webb, Rachel Tohn – Solutions Salons E-F9:00 am to 4:15 pm Collab Labs  ICD10 – Open Discussion  Carrie Webb & Jane Sherman – Solutions Marlin Rm1:00 pm to 5:00 pm *Guest Presenter

6. Tuesday – Pre-Conference RegistrationDolphin Rm7:30 am to 5:00 pm Networking Opportunities  Breakfast Sandpiper Deck 7:30 am to 8:45 am  Morning Break Banq. Foyer D-G 10:30 am to 11:00 am  Lunch Sandpiper/ Blue Heron Deck 12:15 pm to 1:30 pm  Afternoon Break Banq. Foyer D-G 3:15 pm to 3:45 pm  Munch & Mingle Sandpiper Deck 5:00 pm to 7:00 pm  Steering Committee Salon G12:15 pm to 3:30 pm  Suncoast Solutions Road Map  Meriellen Cain, CEO – Solutions Salons E-F3:45pm to 5:00 pm Educational Sessions Leadership  IPU Clinical Workflows: A Day in the Life of Various Hospice Inpatient Disciplines  Debra Wood & Sheila MacGrath – Solutions  Diane Cox – Solutions Salon C9:00 am to 3:15 pm Functional Competence  Hospice Billing Today – Day 2 of 2  Kerrin O’Day & Karen Kelly – Solutions Salon D9:00 am to 3:15 pm  Intro to V8 Forms Maintenance  Ed Shuffler & Gabor Kis – Solutions Salons A-B9:00 am to 3:15 pm Transitions  Clinical – Day 2 of 2 V7 to V8: An Overview of the Modernization of Solutions Software  Kristin Arbuthnot. & Donnette Threats – Solutions  Carrie Webb, Rachel Tohn – Solutions  Gabor Kis, Craig Densham – Solutions  Michael Link – Hospice of Lancaster County* Salons E-F9:00 am to 3:15 pm Collab Labs  WCF/Mobile-Lite/Replication and Service Console  Sean Favata & John Buckley – Solutions Tarpon Rm1:00 pm to 5:00 pm  Bereavement  Donnette Threats Marlin Rm1:00 pm to 5:00 pm

7. Wednesday – Main Conference Continued on next page… RegistrationDolphin Rm7:30 am to 5:00 pm Networking Opportunities  Breakfast Sandpiper Deck 7:30 am to 8:45 am  Morning Break Banq. Foyer D-G 10:00 am to 10:30 am  Lunch Sandpiper/ Blue Heron Deck 12:15 pm to 1:30 pm  Afternoon Break Banq. Foyer D-G 2:45 pm to 3:15 pm  Munch & Mingle Sandpiper/ Blue Heron Deck 4:30 pm to 6:30 pm Featured Speakers  Jay Feaster Exec. Director of Community Hockey Dev. Tampa Bay Lightning Topic: Leadership and Team Motivation Salons D, E, F9:00 am to 10:00 am  Bill Dombi Vice President – NAHC Topic: What’s on the Horizon Salons D, E, F10:30 am to 11:30 am  Meriellen Cain CEO – Suncoast Solutions Topic: New Horizons at Solutions Salons D, E, F11:30 am to 12:15 pm Educational Sessions Leadership  Survey Preparedness for Hospice & Home  Debra Wood & Melissa Turner – Solutions Citrus Room1:30 pm to 4:45 pm  How One Hospice is Managing Change  Donnette Threats – Solutions  Susan Bruno* – Empath Health  Jennifer Kaminsky* – Empath Health  Judith Petersen* – Empath Health Salon D1:30 pm to 4:45 pm  Partnering for Success: Client-Vendor RelationshipsSalon C  Simione Healthcare Consultants – Brian Martin*1:30 pm to 2:15 pm  Wise Hospice Options – Jake Massey* with Suncoast Solutions – Chris Cline 2:45 pm to 3:30 pm  eSolutions – Tara Mondock* with Interim Health Care of W. Texas – Bridget Marshall* & Diane Cox – Solutions 3:30 pm to 4:15 pm *Guest Presenter

8. Wednesday – Main Conference (continued) Additional Educational Sessions Functional Competence  Hospice Billing ◊Hospice Pre-Billing Reports: Stop Losing Money! ◊New Hospice Billing Enhancements: Do You Know Them All?  Kerrin O’Day & Karen Kelly – Solutions Salon F1:30 pm to 4:45 pm  Database Administration  Mike Maresca & Sean Favata – Solutions Executive Conf1:30 pm to 4:45 pm  Top 5 Clinical Support Issues Solved with Education  Sheila MacGrath, Jane Sherman, & Barbara Rainey – Solutions Mangrove Rm1:30 pm to 4:45 pm Transitions  Clinical V7 to V8: An Overview of the Modernization of Solutions Software  Kristin Arbuthnot & Rachel Tohn – Solutions  Michael Link – Hospice of Lancaster County* Salon E1:30 pm to 4:45 pm  Overview of DevOps and Automated Deployment Plan for the Future  CJ Thompson & Mike Maresca – Solutions Salons A-B1:30 pm to 4:45 pm Application Requirements Workshop  Home Health Requirements  Palliative Care Requirements  Meriellen Cain – Solutions Salon G 1:30 pm to 2:45 pm 3:15 pm to 4:30 pm Collab Labs  Forms Maintenance & MCCM (Medicare Care Choices Model)  Ed Shuffler & Gabor Kis – Solutions  Maria Galloway & Dave Henderson - Solutions Marlin Rm1:00 pm to 5:00 pm  Replication/Hosting/MobileLite  Mike Nowak, Sean Favata, John Buckley – Solutions Tarpon Rm1:00 pm to 5:00 pm  Solutions Technology: Past-Present-Future  Chris Cline – Solutions Coral Rm1:00 pm to 5:00 pm

9. Thursday – Main Conference Continued on next page… RegistrationDolphin Rm7:30 am to 5:00 pm Networking Opportunities  Breakfast Sandpiper/ Blue Heron Deck 7:30 am to 8:45 am  Morning Break Banq. Foyer D-G 10:00 am to 10:30 am  Lunch Sandpiper/ Blue Heron Deck 12:15 pm to 1:30 pm  Afternoon Break Banq. Foyer D-G 2:45 pm to 3:15 pm  Munch & Mingle Blue Heron Deck 4:30 pm to 6:30 pm Featured Speakers Morning  Kaylan Rao Kanda CEO – Gallop Solutions Topic: Changes that Provide Quality in Software Salons D, E, F9:00 am to 10:00 am  Bob Simione Mng Partner, Simione Healthcare Consulting Topic: Healthcare Changes and More to Come Salons D, E, F10:30 am to 11:30 am  Tony DiBenedetto Chairman & CEO – Tribridge Topic: Making the Servant Leadership Model Work Salons D, E, F11:30 am to 12:15 pm Afternoon  Tom Ginnetti & Eduardo (Ed) Suarez-Solar Integrated Employer Rcs & Consulting Topic: New Horizons: The Future of the Workplace Salon D1:30 pm to 2:15 pm  Mary Trombitas CEO of Targeting Performance and HR Florida State Council Topic: Embracing the Power of Positive Leadership Salon D2:15 pm to 3:00 pm  Tim Sparks SHRM Chapter SuncoastHR, SPHR, SHRM-SCP Topic: Creating a Culture of Change Salon D3:15 pm to 4:00 pm  Q&A (for all afternoon speakers) Salon D 4:00 pm to 4:15 pm

10. Thursday – Main Conference (continued) Educational Sessions Leadership  Partnering for Success: Client-Vendor RelationshipsSalon C  CellTrak – Kym Malkin* Clark Gruber and Kailee Olson with Hospice at Home* 1:30 pm to 2:15 pm  HealthSmart – Linda Childow, Kim Chapman, with Chapters Health System; Randy Dorshorst with HealthSmart 2:45 pm to 3:30 pm  Empath Healthcare – Josh Kunselman* with Client Partner 3:30 pm to 4:15 pm Functional Competence  Hospice Billing ◊Cross Training for Hospice Billers-Has Your Agency Lost a Biller? ◊Clinical Data Entry-How This Affects Billing Now and in the Future  Kerrin O’Day & Karen Kelly – Solutions Salon F1:30 pm to 4:15pm  Home Health Roundtable, A/R Lessons Learned, & General Ledger Reporting  Diane Cox & Andrea McFadden – Solutions  Linda Barson* – Gunnison Valley Home Care  Leann Post* – Hospice of Salina  Patrick Doyle, Sharon Hayden, Roger Cloutier – Solutions Salon G1:30 pm to 4:15pm Transitions  Solutions 8 Modernization: Maintenance Table Overview  Kristin Arbuthnot & Donnette Threats – Solutions  Craig Densham – Solutions Salon E1:30 pm to 4:15pm  Automated Integration Testing and Agile Practices  Carrie Webb – Solutions Kote Bipilli – Gallop Solutions  Rachel Tohn – Solutions Salons A-B1:30 pm to 4:15pm Application Requirement Workshop  Billing Requirements  Reporting Requirements  Meriellen Cain – Solutions Citrus Rm1:30 pm to 2:45 pm 3:15 pm to 4:30 pm

11. Thursday – Main Conference (continued) More Educational Sessions Collab Labs  Database Administration  Mike Maresca & Mike Nowak – Solutions Executive Conf1:30 pm to 4:15pm  Billing  Sharon Hayden & Patrick Doyle – Solutions Mangrove Rm1:30 pm to 4:15pm  Survey Preparedness  Debra Wood – Solutions Manatee Rm1:00 pm to 5:00 pm  WCF/Mobile-Lite/ Replication, Service Console, & Hosting  Sean Favata, John Buckley, & Mike Nowak – Solutions Tarpon Rm1:00 pm to 5:00 pm  Solutions Technology: Past-Present-Future  Chris Cline – Solutions Coral Rm1:00 pm to 5:00 pm  CHOICE & Book Signing  Sue Farrington – Solutions  David Casarett, MD, MA Marlin Rm 1:00 pm to 5:00 pm After 2:30 pm Continued on next page…

12. Friday – Main Conference Networking Opportunities  Breakfast Sandpiper/ Blue Heron Deck 7:30 am to 8:45 am  Morning Break Banq. Foyer D-G 10:00 am to 10:30 am  Box Lunch Banq. Foyer D-G 12:00 pm to 1:00 pm Featured Speakers  David Casarett, MD, MA Prof of Medicine – U of P Health System. Topic: “Stoned :A Doctor’s Case for Medical Marijuana” Salons D, E, F9:00 am to 10:00 am  Meriellen Cain CEO – Suncoast Solutions Topic: Summery of Requirements Workshops Salons D, E, F10:30 am to 11:30 am  Meriellen Cain CEO – Suncoast Solutions Topic: Closing Comments Salons D, E, F11:30 am to 12:00 pm Book Signing  David Casarett, MD, MA Prof of Medicine – U of P Health System. Salon E12:00 pm to 1:00 pm Educational Session Collab Lab  Solutions Technology: Past-Present-Future  Chris Cline – Solutions Coral Rm12:00 pm to 2:00 pm

13. Agenda by Event  Registration Registration  Steering Committee Steering Committee  Suncoast Solutions – Road Map Suncoast Solutions – Road Map  Book Signing Book Signing  Featured Speakers Featured Speakers  Networking Opportunities Networking Opportunities  Leadership Leadership  Functional Competence Functional Competence  Transitions Transitions  Application Requirements Workshops Application Requirements Workshops  Collab Labs Collab Labs

14. Registration Steering Committee Suncoast Solutions – Road Map Pre-Conference  Monday & Tuesday Dolphin Rm7:30 am to 5:00 pm Main Conference  Wednesday &Thursday Dolphin Rm7:30 am to 5:00 pm Pre-Conference  Tuesday Salon G12:15 pm to 3:30 pm Pre-Conference  Tuesday  Meriellen Cain, CEO Salons E-F3:45pm to 5:00 pm Book Signing Main Conference  Thursday  David Casarett, MD, MAMarlin RmAfter 2:30 pm r  Friday  David Casarett, MD, MASalon E12:00 pm to 1:00 pm

15.  Wednesday  Jay Feaster Exec. Director of Community Hockey Dev. Tampa Bay Lightning Topic: Leadership and Team Motivation Salons D, E, F9:00 am to 10:00 am  Bill Dombi Vice President – NAHC Topic: What’s on the Horizon Salons D, E, F10:30 am to 11:30 am  Meriellen Cain CEO – Suncoast Solutions Topic: New Horizons at Solutions Salons D, E, F11:30 am to 12:15 pm  Thursday  Kaylan Rao Kanda CEO – Gallop Solutions Topic: Changes that Provide Quality in Software Salons D, E, F9:00 am to 10:00 am  Bob Simione Mng Partner, Simione Healthcare Consulting Topic: Healthcare Changes and More to Come Salons D, E, F10:30 am to 11:30 am  Tony DiBenedetto Chairman & CEO – Tribridge Topic: Making the Servant Leadership Model Work Salons D, E, F11:30 am to 12:15 pm  Tom Ginnetti & Eduardo (Ed) Suarez-Solar Integrated Employer Rcs & Consulting Topic: New Horizons: The Future of the Workplace Salon D1:30 pm to 2:15 pm  Mary Trombitas C EO of Targeting Performance and HR Florida State Council Topic: Embracing the Power of Positive Leadership Salon D2:15 pm to 3:00 pm  Tim Sparks SHRM Chapter SuncoastHR, SPHR, SHRM-SCP Topic: Creating a Culture of Change Salon D3:15 pm to 4:00 pm Continued on next page… Featured Speakers – Main Conference Only

16.  Friday  David Casarett, MD, MA Prof of Medicine – U of P Health System. Topic: “Stoned :A Doctor’s Case for Medical Marijuana” Salons D, E, F 9:00 am to 10:00 am  Meriellen Cain CEO – Suncoast Solutions Topic: Summery of Requirements Workshops Salons D, E, F 10:30 am to 11:30 am  Meriellen Cain CEO – Suncoast Solutions Topic: Closing Comments Salons D, E, F 11:30 am to 12:00 pm Featured Speakers – Main Conference Only (continued)

17. Networking Opportunities Monday – Pre-Conference  Breakfast Sandpiper Deck 7:30 am to 8:45 am  Morning Break Banq. Foyer D-G 10:30 am to 11:00 am  Lunch Sandpiper/ Blue Heron Deck 12:15 pm to 1:30 pm  Afternoon Break Banq. Foyer D-G 2:45 pm to 3:15 pm Tuesday – Pre-Conference  Breakfast Sandpiper Deck 7:30 am to 8:45 am  Morning Break Banq. Foyer D-G 10:30 am to 11:00 am  Lunch Sandpiper/ Blue Heron Deck 12:15 pm to 1:30 pm  Afternoon Break Banq. Foyer D-G 3:15 pm to 3:45 pm  Munch & Mingle Sandpiper Deck 5:00 pm to 7:00 pm Wednesday – Main Conference  Breakfast Sandpiper Deck 7:30 am to 8:45 am  Morning Break Banq. Foyer D-G 10:00 am to 10:30 am  Lunch Sandpiper/ Blue Heron Deck 12:15 pm to 1:30 pm  Afternoon Break Banq. Foyer D-G 2:45 pm to 3:15 pm  Munch & Mingle Sandpiper/ Blue Heron Deck 4:30 pm to 6:30 pm Thursday – Main Conference  Breakfast Sandpiper/ Blue Heron Deck 7:30 am to 8:45 am  Morning Break Banq. Foyer D-G 10:00 am to 10:30 am  Lunch Sandpiper/ Blue Heron Deck 12:15 pm to 1:30 pm  Afternoon Break Banq. Foyer D-G 2:45 pm to 3:15 pm  Munch & Mingle Blue Heron Deck 4:30 pm to 6:30 pm Friday – Main Conference  Breakfast Sandpiper/ Blue Heron Deck 7:30 am to 8:45 am  Morning Break Banq. Foyer D-G 10:00 am to 10:30 am  Box Lunch Banq. Foyer D-G 12:00 pm to 1:00 pm

18. Leadership Monday – Pre-Conference  Designing Orientation for New Billing and Clinical Staff  Debra Wood & Diane Cox– Solutions Salon C9:00 am to 4:15 pm Tuesday – Pre-Conference  IPU Clinical Workflows: A Day in the Life of Various Hospice Inpatient Disciplines  Debra Wood & Sheila MacGrath – Solutions  Diane Cox – Solutions Salon C9:00 am to 3:15 pm Wednesday – Main Conference  Survey Preparedness for Hospice & Home  Debra Wood & Melissa Turner – Solutions Citrus Room1:30 pm to 4:45 pm  How One Hospice is Managing Change  Donnette Threats – Solutions  Susan Bruno* – Empath Health  Jennifer Kaminsky* – Empath Health  Judith Petersen* – Empath Health Salon D1:30 pm to 4:45 pm  Partnering for Success: Client-Vendor RelationshipsSalon C  Simione Healthcare Consultants – Brian Martin*1:30 pm to 2:15 pm  Wise Hospice Options – Jake Massey* with Suncoast Solutions – Chris Cline 2:45 pm to 3:30 pm  eSolutions – Tara Mondock* with Client Partner* & Diane Cox – Solutions 3:30 pm to 4:15 pm Thursday – Main Conference  Partnering for Success: Client-Vendor RelationshipsSalon C  CellTrak – Kym Malkin* with Interim Health Care of W. Texas – Bridget Marshall* 1:30 pm to 2:15 pm  HealthSmart – Randy Dorshorst* with Chapters Health System - Linda Chidlow* & Kim Chapman* 2:45 pm to 3:30 pm  Empath Healthcare – Josh Kunselman* with Client Partner 3:30 pm to 4:15 pm

19. Functional Competence Monday – Main Conference  Hospice Billing Today – Day 1 of 2  Kerrin O’Day & Karen Kelly – Solutions Salon D9:00 am to 4:15 pm  Data Base Administration  Mike Maresca & Sean Favata – Solutions  Mike Nowak – Solutions Salon G9:00 am to 4:15 pm  Reporting Queries  Andrea McFadden & Melissa Turner – Solutions  Tara Ebeling. RN – Hospice Austin* Salon B9:00 am to 4:15 pm Tuesday – Main Conference  Hospice Billing Today – Day 2 of 2  Kerrin O’Day & Karen Kelly – Solutions Salon D9:00 am to 3:15 pm  Intro to V8 Forms Maintenance  Ed Shuffler & Gabor Kis – Solutions Salons A-B9:00 am to 3:15 pm Wednesday – Main Conference  Hospice Billing ◊Hospice Pre-Billing Reports: Stop Losing Money! ◊New Hospice Billing Enhancements: Do You Know Them All?  Kerrin O’Day & Karen Kelly – Solutions Salon F 1:30 pm to 2:15 pm  Database Administration  Mike Maresca & Sean Favata – Solutions Executive Conf 2:45 pm to 3:30 pm  Top 5 Clinical Support Issues Solved with Education  Sheila MacGrath, Jane Sherman, & Barbara Rainey – Solutions Mangrove Rm 3:30 pm to 4:15 pm Thursday – Main Conference  Hospice Billing ◊Cross Training for Hospice Billers-Has Your Agency Lost a Biller? ◊Clinical Data Entry-How This Affects Billing Now and in the Future  Kerrin O’Day & Karen Kelly – Solutions Salon F1:30 pm to 4:15pm  Home Health Roundtable, A/R Lessons Learned, & General Ledger Reporting  Diane Cox & Andrea McFadden – Solutions  Linda Barson – Gunnison Valley Home Care*  Leann Post – Hospice of Salina*  Patrick Doyle, Sharon Hayden, Roger Cloutier – Solutions Salon G1:30 pm to 4:15pm

20. Transitions Monday – Pre-Conference  Clinical – Day 1 of 2 V7 to V8: An Overview of the Modernization of Solutions Software  Kristin Arbuthnot. & Donnette Threats – Solutions  Carrie Webb, Rachel Tohn – Solutions Salons E-F9:00 am to 4:15 pm Tuesday – Pre-Conference  Clinical – Day 2 of 2 V7 to V8: An Overview of the Modernization of Solutions Software  Kristin Arbuthnot. & Donnette Threats – Solutions  Carrie Webb, Rachel Tohn – Solutions  Gabor Kis, Craig Densham – Solutions  Michael Link – Hospice of Lancaster County* Salons E-F9:00 am to 3:15 pm Wednesday – Main Conference  Clinical V7 to V8: An Overview of the Modernization of Solutions Software  Kristin Arbuthnot & Rachel Tohn – Solutions  Michael Link – Hospice of Lancaster County* Salon E1:30 pm to 4:45 pm  Overview of DevOps and Automated Deployment Plan for the Future  CJ Thompson & Mike Maresca – Solutions Salons A-B1:30 pm to 4:45 pm Thursday – Main Conference  Solutions 8 Modernization: Maintenance Table Overview  Kristin Arbuthnot. Donnette Threats – Solutions  Craig Densham – Solutions Salon E1:30 pm to 4:15pm  Automated Integration Testing and Agile Practices  Carrie Webb – Solutions Kote Bipilli – Gallop Solutions  Rachel Tohn – Solutions Salons A-B1:30 pm to 4:15pm Application Requirements Workshops Wednesday – Main Conference  Home Health Requirements  Reporting Palliative Care Requirements  Meriellen Cain – Solutions Salon G 1:30 pm to 2:45 pm 3:15 pm to 4:30 pm Thursday – Main Conference  Palliative Care Requirements  Billing Requirements  Meriellen Cain – Solutions Citrus Rm1:30 pm to 2:45 pm 3:15 pm to 4:30 pm

21. Collab Labs Monday – Pre-Conference  ICD10 – Open Discussion  Carrie Webb & Jane Sherman – Solutions Marlin Rm1:00 pm to 5:00 pm Tuesday – Pre-Conference  WCF/Mobile-Lite/Replication and Service Console  Sean Favata & John Buckley – Solutions Tarpon Rm1:00 pm to 5:00 pm  Bereavement  Donnette Threats – Solutions Marlin Rm1:00 pm to 5:00 pm Wednesday – Main Conference  Forms Maintenance & MCCM (Medicare Care Choice Model)  Ed Shuffler & Gabor Kis – Solutions  Maria Galloway & Dave Henderson - Solutions Marlin Rm1:00 pm to 5:00 pm  Replication/Hosting/MobileLite  Mike Nowak, Sean Favata, John Buckley – Solutions Tarpon Rm1:00 pm to 5:00 pm  Solutions Technology: Past-Present-Future  Chris Cline – Solutions Coral Rm1:00 pm to 5:00 pm Thursday – Main Conference  Database Administration  Mike Maresca & Mike Nowak – Solutions Executive Conf1:30 pm to 4:15pm  Top 5 Clinical Support Issues Solved with Education  Sheila MacGrath – Solutions Mangrove Rm1:30 pm to 4:15pm  Survey Preparedness  Debra Wood – Solutions Manatee Rm1:00 pm to 5:00 pm  WCF/Mobile-Lite/Replication, Service Console, & Hosting  Sean Favata, John Buckley, & Mike Nowak – Solutions Tarpon Rm1:00 pm to 5:00 pm  Solutions Technology: Past-Present-Future  Chris Cline – Solutions Coral Rm1:00 pm to 5:00 pm  CHOICE & Book Signing  Sue Farrington – Solutions  David Casarett, MD, MA Marlin Rm 1:00 pm to 5:00 pm After 2:30 pm Friday – Main Conference  Solutions Technology: Past-Present-Future  Chris Cline – Solutions Coral Rm12:00 pm to 2:00 pm

22. Designing Orientations for New Billing and Clinical Staff We know that new billing & clinical staff range in knowledge from having no prior experience with medical billing or end of life care to having done actual Hospice billing or managing their own hospice caseload. This class will help you identify what new billers & clinicians should know, how the two job responsibilities are interdependent as well as some creative ways to present Solutions training to build an orientation plan that best meets their needs. Hospice Billing Today (2 Days) This is going to be a fun and robust two day “Soup to Nuts,” Hospice Billing process overview. We will be focusing on where we are today and how you can better manage your Hospice billing process. This two day session will include the 2016 Wage Index changes and how they have and will continue to impact your agency. Have you changed your process to meet the continuous change in CMS requirements? We will also discuss all of the new programming done in 2015 to enhance the billing portion of Suncoast Solutions software. This will be an open forum for us to demonstrate and discuss process, best practice and for you to share successes and failures. You will be encouraged to share your experiences and will have an opportunity to listen to other Suncoast Solutions Billers. Database Administration If you have never attended this session previously, this is the time to do it. Find out everything you want and need to know about Solutions Database Administration from the best of the best in their field. Reporting Queries “I know the data is there, how do I get to it?” Suncoast Solutions has all the data you need, but finding it can be quite challenging if you don’t know where to look! In this Reporting Queries session we will delve into the Solutions Dictionary Browser to help us identify tables and fields that will work together to create meaningful data sets. We will then take some of our query results out to Solutions reporting tools (Report Analyzer and OLAP) to better help us refine and effectively use the data results for decision making. Some of the topics to be covered are as follows: Introduction to Solutions Dictionary Browser, Review Database Schema and Data Relationships, Query Introduction and Demo, Query Workshop (Building a Query Together), Query to Reports Export and Reporting Tools: Report Analyzer & OLAP V7-V8: An Overview of the Modernization of Solutions (2 Day Session) Curious about what’s new and what’s happening with Version 8? Then attend this session to get all the details and get all of your questions answered by those that know the A-Z of the modernization of Solutions application. ICD-10 Open Discussion If you have questions you want answers to specific questions, would like or have tips, tricks, or challenges you can share with other users, please be sure to attend this informative exchange of information and ideas. Session Descriptions The following descriptions are in chronological order In some cases, a session spans 2 days, but only one description is provided. NOTE: Not all sessions are included in this list. If you would like more information about a specific course that isn’t in this list, or have questions about ANY session, please contact one of the Solutions staff members. Continued on next page…

23. IPU Clinical Workflows: A Day in the Life of Various Hospice Inpatient Disciplines Each discipline, from the hospice physician to the hospice aide has a specific job to do in your IPU or hospice residence. IPU discipline workflows are unique. In this pre-conference session we will walk attendees through “a day in the life” of each clinical discipline as. This will include hands on practice of how to document clinical care from patient baths to physician rounds for each of the core disciplines of MD/NP, nurse, HHA, SW & Chaplain as well as use of key reports for IPU Leadership &/or ancillary support staff. Intro to V8 Forms Maintenance This session will provide you with an Intermediate-Advanced overview of how Forms Maintenance is, and will be, done in Version 8. Partnering for Success: Client –Vendor Relationships (2 Days) These sessions are specifically designed to introduce you, not only to some of our sponsors, but also inform you of their products and services. Many of the sponsors are partnering with one of their clients to provide you with you real world experiences: their challenges and successes. Survey Preparedness for Hospice & Home Health Are you ready for your upcoming hospice or home health survey? What if the surveyor asks to audit your charts electronically? What reports would you need to run in order to provide their requested patient information? In this hands on session we will assist attendees in preparing for survey by walking you through identifying key reports to give the surveyor and preparing for EMR audit. How One Hospice is Managing Change Hospice Billing Hospice Pre-Billing Reports-Stop Losing Money! This class will focus on Hospice Pre Billing reports. How can they assist us with the new RHC Wage Index and the Service Intensity Add-On? Why do we generate them? At what frequency do we generate the reports? How can they save the Biller time? How can they save your company money? Please be prepared to discuss your agency’s practices regarding pre-billing reports. New Hospice Billing Enhancements-Do You Know Them All? From Additional Fields to label changes and more, many enhancements have been made to make Hospice billing easier. This class will review what those changes are and review how you can implement them into your current billing process. Top 5 Clinical Support issues Solved with Education Sometimes getting the most out of your system is simply knowing how it works with the information you enter into it. The presenters of this session have looked at the 5 most common user issues, and how they were solved by training the user(s). Overview of DevOps and Automated Deployment plan for the Future What is Dev Ops? This session will not only provide you with an overview of what it is, but how it’s changing the future of Solutions..Real-life examples of how other companies are implementing DevOps and how this an overview of how these practices are being implemented at Suncoast Solutions. Session Descriptions (continued) NOTE: Not all sessions are included in this list. If you would like more information about a specific course that isn’t in this list, or have questions about ANY session, please contact one of the Solutions staff members Continued on next page…

24. Application Requirements Workshops The goal of these sessions is to gather requirements you would like to request for the future releases. And, for those that haven’t met Meriellen Cain, Solutions’ CEO, will provide you with an opportunity to meet and speak with her. These workshops focus on specific, functional areas of the application chosen because we have committed to enhancing or rewriting these modules this next year: Home Health Requirements Home Health Requirements is a facilitated session directed toward gathering user feedback on whether Home Health should be a core module in Suncoast Solutions, comparing the current release to other vendor products, and discussing functionality that needs to be added to make it a more comprehensive offering. Before the session, think about your future goals as an organization and what it is going to take to help you achieve your outcomes. Reporting and Interface Requirements Meriellen Cain, our CEO will facilitate this requirements gathering session. This will be your opportunity to share what you believe you need as views into your data. It is clear that organizations need more than just the standard list of everyone uses. Understanding your agency’s needs for future access to data will help us identify the most effective methods of collecting and presenting what you are already gathering. Palliative Care Requirements If you are already providing palliative care or thinking about adding a program, you might want to join this session. The facilitator will be seeking to understand the market and what the requirements are for you to be able to manage a successful palliative care program. It is vital that we understand your requirements so we can determine how to best meet your needs. Is it development, partnering, or just offering data exchange options – we don’t know enough for good decision making. Come by and meet Meriellen Cain, our CEO, and share your thoughts on this integral segment of providing end-of-life care. Billing Requirements The question is not whether we are going to rewrite our billing application, but how quickly we will start. You have the opportunity to influence when we begin this work. Before we start the billing module on our new stack we need requirements. We have several subject matter experts on staff and we want to combine their knowledge of the rules and regulations with the requests you get that are not regulated or are unique to your region of country. We also want to understand what you believe your future business model will look like so we can build something as flexible as our old billing engine has been. Meriellen Cain, our CEO is very interested in gathering your requirements so we can initiate this development. Hospice Billing Cross Training for Hospice Billers-Has Your Agency Lost a Biller This class will focus on how your Agency can deal with the loss of your Biller. We will discuss cross training and survival tips. How can your agency prepare in case this happens (and it could). We will discuss how Solutions can also assist you. Clinical Data Entry-How This Affects Billing Now and in the Future From addresses to timesheet entries, everything affects billing. Many times these errors are corrected and no one shares this information with the staff that entered it. This class will focus on tips and tricks on how to ensure that staff understand the outcome of bad data entry and better ways to review data before it becomes a billing issue that could result in a loss of revenue Session Descriptions (continued) NOTE: Not all sessions are included in this list. If you would like more information about a specific course that isn’t in this list, or have questions about ANY session, please contact one of the Solutions staff members Continued on next page…

25. Home Health Roundtable, A/R Lessons Learned, General Ledger Reporting The first part of this session provides an opportunity for a round table discussion of current issues home health billers are encountering and will be led by a current Solutions home health biller. Discussions will be centered on the following: CMS issues, MCO billing, organizational processes, as well as tips and tricks. Following the Roundtable, a special guest (and current Suncoast Solutions user) will share the lessons she learned when she was tasked with cleaning up and collecting on old Accounts Receivable that she inherited, while having very little prior knowledge of billing. She will discuss her approach to: accessing the status of the AR for old billed and unbilled claims, developing a plan, cleaning up and collecting, maintaining The remaining part of this session will involve a high-level overview of the New General Ledger report. PLEASE NOTE: This portion of the session will be focused on the General Ledger report functionality, but specific accounting practices will not be included in the discussion. Automated Integration Testing and Agile Practices This session provides an excellent opportunity to find out the latest testing practices being used to improve Solutions software – especially as it relates to future releases. Both our in-house testing expert, and her counter-part from our partner, Gallop, will be there to explain what processes are in place, how Solutions will move forward with these processes, and answer an questions you might have about these processes. Following the Testing portion of the session, one of Solutions resident Agile Srum Masters, will be teaching you about Agile Processes, scrums, scum masters, and how it’s all being used to created better processes, services, and products! Replication The session reviews the requirements of WCF replication and demonstrates how it is implemented and installed. CHOICE & Book Signing Sue Farrington and Dr. David Casarett will be conducting a discussion of the CHOICE program for those that may not be familiar with it or want to know more about it. They will demonstrate the portion of CHOICE functionality that has been completed, and provide information on the remainder of what Solutions will be doing in the future. David and Sue will also be available to help anyone who wants to sign up and join the seventy-plus other Solutions clients participating in CHOICE. Session Descriptions (continued) NOTE: Not all sessions are included in this list. If you would like more information about a specific course that isn’t in this list, or have questions about ANY session, please contact one of the Solutions staff members