1. Fountain Incident Management (FIM)
Upgrade Communication Pack
Version 5.1 to 5.4

2. Summary of Enhancements
The Risk Assessment Matrix (RAM) is now on the First Report.
Slide 1. RAM in the First Report
The work flow has been simplified and standardised across all Shell.
Slide 2. Workflow
Slide 2.1. FIM Workflow Simple showing individual actions
The Navigation Tree now allows you to move swiftly through the record and the pages now look and feel different.
Slide 3. New Navigation Tree
Slide 3.1. Look and Feel enhanced
Slide 3.2. Different Menu Structure
Slide 3.3. Action Menu can be Moved
Slide 3.4. Menu Location Preferences
Reports can now be scheduled.
Slide 4. New Scheduler
An extra level has been placed in the Geographic hierarchy.
Slide 5. Hierarchy
With DS, there have been useful changes to the List of Values (LoV’s), further improvements may follow later in 2008.
Slide 6. List of Values
Additional languages will become available during 2008.
Slide 7. Additional languages will soon be supported
The Non-Conformance module is now the Product Quality module.
Slide 8. Consequence Modules

3. 1. RAM in the First Report
There is now the option to add the RAM to a First Report
First Reporters now have the ability to edit a report until it is moved from Draft status to Open status

4. 2. Workflow
The workflow has been simplified and standardised across Shell.
At it’s simplest it now includes 3 steps:
Draft
Open
Closed
If all options (workflow responsibilities) are enabled there are 5 steps:
Pending Classification
Pending Final Approval
The simple workflow is shown in the next slide, see the Group FIM Website for more information.

5. 2.1. FIM Workflow Simple showing individual actions

6. 3. New Navigation Tree
New Dynamic Navigation Tree allows users to move more easily within the incident record.
You can hover your mouse over the item to display a pop-up summary of the record (see below)
This saves time by allowing users to preview records without having to open them

7. 3.1 Look and Feel Enhanced
Old Version 5.1
New Version 5.4

8. 3.2 Different Menu Structure
New menu layout enhancement
Multiple columns which will show all available functions for that user.
(Note: It only shows functions that the user has permission to view)
New Version 5.4
Old Version 5.1

9. 3.3 Action Menu can be Moved
The Action Menu can be on the left side.
Or it can be on the bottom (as in 5.1)
Use ‘Settings’ to effect the change.

10. 3.4 Menu Location Preferences
Improved used of screen space. New ability to ‘Hide’ header portions of the screen.
Click Hide button and top of header page is hidden giving more work space
Click Show button and top of header returns to view

11. 4. New Scheduler
A new Scheduler feature in version 5.4 allows you to have your own reports scheduled and ed to you at a pre-determined time.
This significantly reduces routine workload for those who run regular, standardised reports.

12. End