1. Building the Future The Faculty Club At The University of Toronto

2. What is driving change  Changing dining and entertainment market  Changing private club market  Changing demographic in faculty and staff The Faculty Club exists to meet its members’ needs

3. The Next 50 years  Social and dining centre for faculty and staff  Venue of choice for business and personal celebrations  Venue of choice for meetings and seminars  An oasis in the middle of a busy place

4. Board Reorganization  Governance model  Enhanced role of standing committees  Membership  Facilities  Operations

5. The New Organization Organizational Model

6. Building Capacity  Kitchen Renewal 2009  Kitchen Expansion 2011  Redecorating and Furniture Renewal Plan 2011  Security Systems 2011

7. Building Talent  Organizational Plan  Broaden management experience – AGM  Create supervisory functions – Team Leaders  Create Management Team We are only as good as our employees

8. Building Talent  Training and qualifications  Smart Serve, Food Safety  WHMIS, OHS  Red Seal  Continuous learning We are only as good as our employees

9. Management Systems and tools  Reporting and analysis tools  Membership management tools  Communications tools  Expertise and advice We are the best kept secret on Campus

10. Building Membership We have the right stuff!

11. Pulling it all together We have the right people

12. Key Performance Indicators (KPI)  New members by category  Overall membership  Core Services (Dining, Pub, Patio) sales A fact that says something significant on its face

13. Key Performance Indicators (KPI)  Functions and Special Events sales  Departmental Account sales  Non-core business revenue A fact that says something significant on its face