1. Air Traffic Control System Command Center Activities and Perspective Steve McMahon, Manager, System Efficiency

2. Air Traffic Management Goals Demand = capacity Apply the right amount of control Promote a system view  Collaborative Decision Making

3. Flight Operator Desires Predictability Resource utilization Communication Adaptability Minimal delay

4. How to Quantify Forecasting Benefits Forecast confidence  Make the best decision based on available information Over vs. Under-forecasting  Demand ≠ Capacity Key Performance Indicators (KPIs)

5. Key Performance Indicators Operation counts Cancellations Diversions Holding Go-arounds Taxi-backs Completion rate Delays Combine to tell a story…

6. Saturday, July 20 th KPI Overview Facility OPSNET Operations Cancellations Departures / Arrivals Diversions Ground Stop Events / Minutes Airborne Holding Events / Minutes Taxi Out 90-119 / 120-179 / 180+ / Taxibacks Completion Rate ATL2,35074 / 55820 / 092 / 3,16112 / 5 / 195.49 DFW1,74927 / 20256 / 28141 / 1,0451 / 1 / 097.67 DEN1,56713 / 14916 / 48533 / 6070 / 0 / 098.16 ORD2,37238 / 5398 / 31019 / 3770 / 0 / 095.32 IAH1,27716 / 8611 / 41118 / 3860 / 0 / 098.71 System Operations: 98,629System Delays: 1,642 Metrics and KPIs are more than just numbers…

7. All the reporting and analysis in the world is of no value if it doesn’t result in changed behavior.

8. Saturday, July 20 Overview

9. Air Traffic Control System Command Center Activities and Perspective steve.mcmahon@faa.gov