2. HyLiFe: ten steps to success Peter Wynne Catherine Edwards Maureen Jackson

3. 1. Secure the support of senior institutional managers and heads of department Hybrid Library brings change Visible endorsement by senior management Working party / steering committee ‘Project Champion’

4. 2. Work collaboratively LIS, technical, academic staff + senior management Growth in ICTs + resource-based learning The Hybrid Library and Virtual Learning Environments (VLEs) Extending the remit of the library Convergent thinking

5. 3. Establish strong links with academic staff Involvement of teaching staff Engage their interest early in the process Gain access to non-traditional collections Tutors as contributors as well as users

6. 4. Consider scalability from the beginning Scalability limited by staff and other resources Limited applicability of the experimental model Interface differentiation in the Hybrid Library One size fits all?

7. 5. Secure effective technical support - who, what,when, where & how often 6. Concentrate on resolving authentication & copyright issues 7. Devise policies on the provision of services - loans, photocopying & document delivery

8. 8. Promotion should be vigorous & ongoing Don’t underestimate the task Offer quality products Identify your audience(s) Role in QAA Timing Face to face A rolling process

9. 9. Focus on content rather than design Subjective responses to web design Naïve users focus more on resources than appearance Good design facilitates location and retrieval of resources Northumbria - simple template enables rollout of institution-wide service

10. 10. Plan training & support for users Students follow tutors’ recommendations Lack of confidence + insufficient training Feedback from students to tutors The case of off-campus learners Flexible approach to user training

11. What is the most important thing to come out of a coal mine? (Frederic le Play, 1806-1882)

12. Peter Wynne p.wynne@mmu.ac.uk Catherine Edwards catherine.edwards@unn.ac.uk Maureen Jackson maureen.jackson@unn.ac.uk HyLiFe Project http://www.unn.ac.uk/hylife