1. Professional Etiquette

2. Etiquette Rules of behaviour among members of a profession or class of society It is necessary to have certain rules of behaviour laid down in the service This will ensure that every member knows what is expected of him/her It also helps to ensure the welfare and safety of our patients/clients

3. Etiquette CONT’D Etiquette is a code of good manners that a nurse should follow. The nurse is an important member of the health team that must work in co-operation and harmony for the care of the sick. For a smooth functioning and a good interpersonal relationship. You as a nurse should follow certain essential good manners:

4. Some Etiquette For Nursing Professionals Respect and pay courtesy to older people or ones superior rank You should greet your seniors, co-workers, your patients etc with appropriate words and according to the time of the day. You should be courteous to all. Be gentle and polite in your talk.

5. Professional Etiquette CONT’D When entering a room or ward senior members must be allowed first and doors opened for them Open the door for the seniors and stand aside for them to pass. Know the other classes of healthcare professionals who care for your patients and be familiarized with their procedures and cooperate with them

6. Professional Etiquette CONT’D Do not give information which will make the public fearful of hospitalization Do not stress the fact that you are better prepared than others when working with them We should know the people in our care and address them according to their rank Address them properly- address the seniors with proper title eg Sir, Madam, Sister, Mister, Miss etc.

7. Professional Etiquette CONT’D Visitors coming to the ward or health facility should be properly attended to and warmly welcome Information about our patients should be given to the right people.

8. Professional Etiquette CONT’D Keep eye contact and sit face to face when listening to someone. Never let others secret go out of you. Do not cover the mouth while talking to others. Excuse yourself before you interfere with others engaged in talking or doing some work.

9. Professional Etiquette CONT’D Say "Thank you" when some one is doing a favour for you. Do not delay your answers to the questions. give the answers immediately and appropriately. Be punctual.

10. Professional Etiquette CONT’D Maintain silence wherever and whenever necessary. Keep your dress neat and tidy. While on duty never use any form of jewellery that may interfere with work.

11. Professional Etiquette CONT’D Stand up when people of higher rank enter your room. Stand up when answering questions in the class room. Excuse yourself when overtaking a senior person.

12. Professional Etiquette CONT’D Obey seniors without arguing. Help the seniors to carry a heavy load if you find them on the way.