1. OB3 C lass a nnotations s creened t yping

2. Attribution Perception: Prevention of Problem to save face Professional lessons learned: keep up with current events, open communication, seek out feedback, having power limits feedback

3. MENTORING Broader perspective perception: what jobs require the most perception, information jobs, idiosyncratic behavior

4. SURFING TWO WAVES: Two agendas=hospital wave head of surgery and professional development Write about things you are familiar with

5. PROFESSIONAL MINDSETS IVE vs. EVE IVE=cost center, internal value employee EVE=profit center, external value employee, impact mission

6. Ambidextrous Pro Both EVE and IVE

8. TOPIC: INTERDEPENDENCY Marrying Your Company Stages: -Dating – Getting to know the org system & fit in -Going steady – You & your org begin to understand each other better & rely on one another -Engaged – Company gives you significant new responsibility to test your long-term loyalty -Marrying – accepting the job for the long run & being responsible for impacting the org mission -Having children – managing your own employees & prmoting their professional development -Getting divorced  (possible)- leaving your job

9. WUP angles: What you need in your career to make a good organization “marriage” -Pros and cons of each stage of org marriage -Examples of each stage of org marriage -Pro skills required to succeed in each org marriage stage -Examples of what the org wants from you in each marriage stage

11. EMOTIONAL INTELLIGENCE -Acting appropriately -Situational intelligence -360 situational intelligence -People over abstractions -People produce promise -Emotional unintelligence = not understanding people well enough to know how to behave around them

12. EMOTIONAL INTELLIGENCE -Saying something good = personalization -Humble yourself -Write up approach = examples of EI in workplace meetings Explain why women are better with EI -Cooperative vs competitive -EI most important in customer service (psych-out EI) & teamwork

13. Team setting EI building rapport – One-on-one – Get there early – SNACKS – informality, shows that you’re approachable – Superb time for authentic communication EI involves intellect, not just emotions – Plan out some of your up-coming EI encounters

14. Types of EI – People’s moods – Likely agendas – Options (when dealing w/ emotions) – Positive feedback – Know the positives about people – Develop a personality that represents you Mirror Principle Treating people the way they treat you

16. Cause of displacement = customer rudeness = unprofessional behaviors by server; customers anger; externalized displacement Part of the job don’t take it personally