1. What is Governance? Policies, Business Rules, Org Structures & Control Process Standards Work Values & Code of Code (behaviour rules) Legislative Rules Statutory Reporting Ethics & Social Responsibility Processes Behaviours Legislative Compliance Ethical Practices Decision Making

2. What is IT Governance? Formulation of IT Strategy Deployment of IT Strategy Van Grembergren, 2002

3. What is IT Governance? Via Process Standards Via Leaders’ Examples IT Governance Institute, 2003

4. What is IT Governance Luftman et al, 2004 Decision Making Guidelines – Who, Why, How

5. Why IT Governance? Government Regulations Legislative Compliance eg Government Regulations Avoid being disadvantage in national/global competition by Making decisions that are likely to bring successes than failures Too many large IT failures Too much escalating IT costs by Leveraging proven & reusable process standards to ensure efficiency & high productivity

6. Other Reasons for IT Governance Within Budgeted Costs Delivers Best Value Prevent Fraud & organised Crime Prevent Unethical Practices Prevent Business / Project Failures

7. ITIL – Service Provisioning & Management Standards

8. COBIT Controls for

9. TMForum

10. eTOM Enhanced Telecom Operations Map

11. Universal Service Management Body of Knowledge - USMBOK

12. IT Governance Tools Organisation Project Management Standards Enterprise Architecture Standards Budget & Quality/Testing Systems Shared Risk Management Responsibilities Project Steering Committees or Governance Boards Cross Career Development CEO-CIO Reporting Relationships