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Published byRosa Lambert Modified over 9 years ago
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Troubleshooting a Network Understanding the Problem Troubleshooting Tools Where to Find Help 1
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Understanding the Problem 2 Troubleshooting Segmenting the Problem Isolating the Problem Setting Priorities
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Troubleshooting 3 Step 1: Define the Problem Step 2: Isolate the Cause Step 3: Plan the Repair Step 4: Confirm the Results Step 5: Document the Outcome
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Troubleshooting Tools 4 Hardware Tools Software Tools
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Time Domain Reflectometer 5
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Windows NT Network Monitor 6
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SNMP Environment 7
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Where to Find Help 8 Network Support Resources TechNet Bulletin Board System (BBS) User Groups Periodicals Internet
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Sample TechNet Screen 9
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FTP Client Screen 10
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Telnet Screen 11
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Making Internet Connection 12
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