1. 5.00 Evaluate career opportunities in the hospitality industry. 5.02 Explore the skills needed for success in the hospitality industry

2. Workplace Competencies US Secretary of Labor’s task force realized that there were certain skills that workers need for success. Two groups:  Workplace foundation  Workplace competencies

3. Workplace Foundation People must have foundation skills to be successful in the workplace and in life. Three Groups:  Basic Skills- skills necessary for communication the modern world reading, listening, writing, speaking, arithmetic, and math  Thinking Skills- problem solving, decision making, creative thinking, reasoning, and knowing how to learn.  Personal qualities- individual responsibility, self-esteem, sociability, self-management, and integrity. Where do these skills develop?? Pg 524

4. Workplace Competencies Five groups of skills that workers need to be successful on the job. Pg 525  Resources  Interpersonal Relations  Information  Systems  Technology Successful businesses have workers who exemplify qualities in some capacity.

5. Communication The transmission of information and feelings from one person to another. One of the most important skill in business world.  Allows you to work well with others  Interpersonal skills p 526 Two types:  Verbal  Nonverbal

6. Verbal Communication Verbal: using words Two Aspects: Two Aspects:  Choice of language Standard English is expected in US (grammar and spelling rules from English class). Some hospitality business require a second language What’s the benefit?

7. Verbal Communication  Word Choice Word choice will determine effect you have on the customer. Important in spoken AND written language Important when writing for marketing and advertising.

8. Nonverbal Communication Nonverbal: without words Claim that over 70% of communication is nonverbal!! NVC: communication of info and feeling without using words.  Body language pg 527  Color and Design

9. Nonverbal Communication Can change the meaning of words.  Examples on pg 527 Many people are not aware of NVC Practice with others- get feedback Communication Skills Four categories  Listening and speaking- basic skills  Reading and writing  Arithmetic and Mathematics  Electronic Communication- technology

10. Job Search Skills Job lead- info that leads you to a job opening.  Where is the most popular place to look for a job? p.532 -533 Application  Once you locate job- apply!  Reference p 533  Resume p 533  Cover letter p 533

11. Job Search Skills Interview- formal meeting between two or more people, during which question are asked of one person.  Job applicant wants to impress the employer and learn about he job.  Employer want to learn about job applicant and decide whether to offer the position.  Practice, Practice, Practice!  Visual impression

12. Interview Things to remember… 1.Introduce yourself 2.Shake hands 3.Respond to question 4.Ask questions 5.Write a thank-you letter

13. On-the-Job Skills Next step- KEEPING IT!! Grooming  Appearance DOES count!  Clothing and Shoe  Hygiene  Hair and Nails Attitude  Friendliness  Self-Motivation  Teamwork  Adaptability- ability to make changes in new situations

14. On-the-Job Skills Work Habits- the basic, routine actions that you carry out every day at work. Business Etiquette  Etiquette or manners p 540  Business etiquette p 540 Health p 542  Get adequate sleep  Exercise regularly  Eat a balanced diet  Avoid health risks  Maintain mental health

15. Advancement Skills When you want to advance in career you must take active steps.  Continuing Education  Leadership p 546  Professional Associations  Changing Jobs Balancing Multiple Roles  Each person has many roles in life- responsibilities and expectations that go with an aspect of your life p 550