1. Emotional Quotient (EQ) (Bar-On, 1988) Set of social and emotional abilities for coping with the demands of daily life * Emotional Intelligence (EI) (Salovey & Mayor. 1990) Processing the information about emotion and emotional responses

2. Emotional Intelligence (EI) (Goleman, 1995) Emotional Intelligence  Emotional Competencies Empathy, Learned optimism, Self Control Family, Workplace, Other life arenas

3. Emotional Intelligence Organizational Effectiveness Employee recruitment and retention Team work Development of talent Employee commitment morale morale health healthInnovationProductivityEfficiency

4. SalesRevenues Quality of service Customer loyalty Client or student outcomes EmotionalIntelligence Emotional Intelligence IndividualGroup

5. A Framework of Emotional Competencies Self (Personal Competence) Other (Social Competence) Social Awareness EmpathyEmpathy Services orientationServices orientation Organizational awarenessOrganizational awarenessSelf-Awareness Emotional self-awarenessEmotional self-awareness Accurate self- awarenessAccurate self- awareness Self-confidenceSelf-confidence Relationship Management Developing others InfluenceCommunication Conflict management Visionary leadership Catalyzing change Building bonds Teamwork and collaboration Self-Management Emotional self-controlEmotional self-control TrustworthinessTrustworthiness ConscientiousnessConscientiousness AdaptabilityAdaptability Achievement driveAchievement drive InitiativeInitiative

6. Emotional Intelligence and Organizational Effectiveness LeadershipHRFunctions OrganizationalClimate And Culture IndividualEmotionalIntelligence Relationships GroupEmotionalIntelligence Organizational Effectiveness

7. Emotion CausesFeaturesConsequences

8. Distortions of the Mind  Filtering  Polarized thinking  Overgeneralizing  Catastrophizing  Shoulds

9. Stressful Situations in Life Those that can be changed Those that can not be changed Coping Strategies Mental Preparation

10. Stressful Situations in Life  Those that can be changed  Those that can not be changed