1. McGraw-Hill/Irwin Copyright © 2013 by The McGraw-Hill Companies, Inc. All rights reserved. Job Satisfaction Chapter 4

2. 4-2

3. 4-3 Job Satisfaction A pleasurable emotional state resulting from the appraisal of one’s job or job experiences ๏ It is based on both cognition (calculated opinions of your job) and affect (emotional reactions to your job) ๏ Affect colors cognition, and vice-versa

4. 4-4 Value-Percept Theory Does your job supply what you value? ๏ Dissatisfaction = (V want - V have ) x (V importance )

5. 4-5 Value-Percept Theory Does your job supply what you value? ๏ Dissatisfaction = (V want - V have ) x (V importance )

6. 4-6 Value-Percept Theory

7. 4-7 Job Characteristics Theory Core job characteristics

8. 4-8 Job Characteristics Theory

9. 4-9 Mood and Emotions Even the most satisfied employees aren’t satisfied every minute of every day Satisfaction levels wax and wane as a function of mood and emotions

10. 4-10 Mood and Emotions

11. 4-11 Mood and Emotions Affective events theory ๏ Specific events trigger discrete emotions during the course of the work day

12. 4-12 Mood and Emotions

13. 4-13

14. 4-14 How Important is Job Satisfaction?

15. 4-15 Application Tracking satisfaction ๏ Job Descriptive Index