1. Colin Mair Chief Executive Improvement Service

2. COSLA / IS Conference ‘Mobilising and Supporting Change’ Colin Mair, Chief Executive, Improvement Service

3. Starting Points Powerful and consensual ambitions for change: Christie Commission; ‘Renewing Scotland’; local government Strong awareness of contextual challenges: demography, the economy and the public finances Substantial programmes of innovation and reform already underway: health and care; GIRFEC; regeneration, etc. 3 ‘P’s’: precision, priorities and performance

4. Key Elements An articulate and agreed story Focus on key ‘pay off’ areas: short, medium, long term ‘gain’ Programme design and management: ‘design for gain’

5. Key Questions Why do we need to change? What do we need to change? How do we need to change? How will change be resourced & supported? We’re doomed Everything In every way Who knows?

6. Why We Need To Change The way we are just now is unsustainable The way we are now does not deliver the results (outcomes) we want We can and must protect and improve peoples lives and opportunities What we are heading into What we want to be Pragmatism and ambition

8. Why We Need To Change The way we are just now is unsustainable The way we are now does not deliver the results (outcomes) we want We can and must protect and improve peoples lives and opportunities What we are heading into What we want to be Pragmatism and ambition

9. Outcomes for Most and Least Deprived Areas: 2010 Average for 100 most deprived areas Average for 100 least deprived areas S4 Tariff84295 Emergency Admissions per 100,000 28,2004,015 Crimes per 10,0001,673216 % income deprived572

10. Why We Need To Change The way we are just now is unsustainable The way we are now does not deliver the results (outcomes) we want We can and must protect and improve peoples lives and opportunities What we are heading into What we want to be Pragmatism and ambition

11. Points Very general narrative: particular people, places and services? The ongoing and the new need reconciled Development and transformation

12. What Needs To Change The business we do: prevention; early intervention; outcomes The way we do business: collaboration; co-production; localisation Leadership culture and attitudes Performance management and accountability System design: legal framework; governance; external scrutiny Localisation; integration/collaboration; co-production

13. But…. Everyone, all the time, everywhere? The ‘gain’ principle: prioritisation of key ‘pay off’ areas Precision: performance requirements Medium and long term planning: improvement towards final outcomes

14. So…Next 3 Years Maximising economic and financial opportunities for families and communities (unemployment, welfare reform, etc.) Reducing inequality in development at primary school entry Reducing inequality in learning outcomes and destinations (16 – 19) Reducing the number of older people who require to be hospitalised Reducing costs: improving productivity

15. How Do We Need To Change Commitment to families and communities: not structures, processes and practices: ‘beyond boundaries’ Working with and building up communities: co- production in planning, design and resourcing Being empowering and being empowered: decentralisation; discretion and responsibility Living creatively with risk: outcome based risk management; risk of the status quo

16. Again Everyone, all the time, everywhere? Precision, priorities and ‘gain’ System redesign: duties, powers, scrutiny

17. Resourcing and Supporting Change Creating a precise, prioritised and manageable agenda Clarity about purpose and short, medium and long term performance commitments Redesign of system to support change and enable resource flexibility Planning, phasing and supporting change itself

18. External Support for Local Change Range of improvement services, change support resources and capacity Brigading and programming: shared services Fully exploiting capacity: e.g. Khub

19. Knowledge Hub

20. End Points Ambition requires focus Leadership and culture matters: so does design Communities are partners in outcomes