1. USDA Opening Session John McCain, Program Manager Charge Card Service Center (CCSC)
2010 GSA SmartPay2® Conference
Tuesday August 10, 2010
10:00-11:10 am
Room B 308, Georgia World Congress Center

2. Agenda Welcome Introductions Conference Expectations CCSC Update
John McCain, Program Manager, CCSC
Introductions
CCSC Team
US Bank Team
Conference Expectations
Required Courses vs. Electives
Continuous Learning Point (CLP) Credits
CCSC Update
Program Objectives & Strategic Goals
Vision, Mission & Responsibilities
Program Updates
New Initiatives
Program Metrics

3. Agenda CCSC Update (continued) A-123 Update/Overview AgLearn Alerts
EDN
Visa IntelliLink
Purchase Policy Updates DR
Travel Policy Updates
DR 2300
Fleet Policy Updates DR

4. Charge Card service Center (CCSC)
Welcome
Charge Card service Center (CCSC)
Purchase Card
Travel Card
Fleet Card

5. Introductions CCSC Team John McCain- Program Manager
Frank Hodo- IT & Process Improvement Lead
Damien Sisca- APC Liaison & Fraud Detection Lead
Linda Wilson- Agency Advocate & Policy Support
Henry Hansen- Agency Advocate & Policy Support
Teresa Maguire- Travel Card Lead
Nicholas Van Vranken- Travel Team
Denise Hayes- Chief of the Property Management
Division (Fleet Lead)

6. Introductions CCSC Team (continued) US Bank
Clara Hickerson- Communications, Policy & Training (DRT Strategies)
Yadira Stamp- CCSC Inbox Management (DRT Strategies)
Lynn Anderson- Technology Management (DRT Strategies)
Geoff Schrager- Data Support (DRT Strategies)
Merabell Puwo- Data Support (DRT Strategies)
Justin McLeod- Fleet (CRI)
Shakara Doster- Fleet (CRI)
US Bank
Scott Helms- Director, Civilian Accounts
Scott Kelly- Relationship Manager
Ernest Edwards- Account Manager
Jennifer Dalhed- Account Coordinator
Traci Barber- Solutions Consultant

7. Conference Expectations
Course Schedule
USDA Track Sheet
Policy Sessions
Purchase
Travel
Fleet
Hands-On Training
Electives
US Bank Sessions
GSA Sessions
Electronic Access Open Labs
Continuous Learning Points (CLPs)
Must sign in for each ‘required’ session to receive the full 24 Continuing Education hours pursuant to DR (partial credits will not be awarded)

8. CCSC Update Vision – Continuous Oversight, Management & Improvement
Charge Card Center of Excellence
Active Governance & Oversight
Performance Based
Strict Controls – Account management and Fraud/Abuse
Policy and Training
Fund Management
Maximize rebates (streamline payment processes, validate rebates, convert more expensive payment processing methods)
Tax Recovery
Strategic Sourcing
Product Management
Fleet (Alternative fuels, individual accountability)
Purchase (Alternative payments)
Travel (CBAs, declining balance cards)
Program Oversight &
Management
A-123
Analysis (A & B)
Scope
Management
Bank
Services
Data
Mining &
Reporting
Process
Improvement
SMEs
Change
Management
Schedule
Management
Tax
Recovery
Strategic
Sourcing
Transaction
Management
(FY09-18)
Risk
Management
Controls
Training
Cost
Management
Card Acct
Management
Merchant
Acceptance
Information
Assurance
IV&V
Fraud & Abuse
Management
Analytical &
Consulting
Technology
Support
(Interface & EAS)
Staff
Management
Quality
Management
Regulatory
Compliance
Process
Improvement
Communications
Management

9. CCSC Update CCSC Mission and Program Responsibilities
To manage and proactively govern the Department’s charge card activities to protect the Department from potential fraud and abuse, and maximize program benefits such as higher rebates and efficiencies gained through the use of streamlined payment mechanisms.
CCSC Responsibilities
Consolidate program into a unified, coordinated organization and single voice to the Department and US Bank
Create an independent one-stop-shop with a customer service orientation
Directly manage and control all responsibilities that fall within the “ownership” of the organization
Define clear operating procedures and responsibilities
Establish performance-based positions with clear accountability
Create primary/secondary responsibilities for proper backup & continuity
Procedure implementation and program oversight
Evaluate program outcomes and adjust procedures
Implement program guidance and improve business processes

10. CCSC Update CCSC FY10 & FY11 Goals & Initiatives
Formalize CCSC Organization and Operations
Streamline team roles and responsibilities with strategic focus in the following areas:
Policy & Communications including:
Development of a CCSC Program Newsletter
Weekly OPPM & ASA Reports/Dashboards
Bi-weekly Program Evaluation/Progress Meetings & Quarterly APC Meetings
Agency Stakeholder Outreach & Oversight (e.g., program reviews)
Fraud Detection
Inter-agency Relationship Development
Card Request Management and Tracking
Hierarchy Management & Tracking
Management IT Issues & Reporting relating to the Charge Card Program (including monitoring/oversight)
A-123 & OMB Circular Compliance Tracking & Addressing/Resolving Deficiencies

11. CCSC Update CCSC FY10 & FY11 Goals & Initiatives, continued
Evaluate and implement processes to maximize rebates
Increase spend (e.g., opportunities to convert other payment mechanisms, innovative approaches to new spend, etc…)
Reduce payment file turn
Eliminate use of convenience checks to the maximum extent possible
CCSC’s goal for reduction in convenience checks is 25% for FY11
Working to identify vendors who accept the Purchase Card, but were paid with convenience checks
Monitor and eliminate prompt pay charges
Eliminate travel delinquencies
Increase Fleet enabled vendors and use of alternative fuels
Increase tax recovery efforts

12. CCSC Update CCSC FY10 & FY11 Goals & Initiatives, continued
Increase and Improve Program Functionality
Rollout ad-hoc reporting capabilities
Accounts payable analysis
Vendor analysis (for convenience checks)
Implement alert functionality
Event Driven Notifications in AXOL
Implement Fleet reporting
Continue to implement improvements with the Financial interface (e.g., work with OCFO to make sure accounting is accurately loaded)
Automate employee validation
Participate in end-user forums for lessons learned and best practices

13. CCSC Update CCSC FY10 & FY11 Goals & Initiatives, continued
Eliminate Fraud and Abuse
Implement strong monitoring controls including pre-audit processes
Run reports at CCSC for additional high-level management & oversight
Rollout policy & guidance to Coordinators for running reports in AXOL
Ensure 100% of transactions are approved in a timely manner
Ensure compliance with Purchase, Travel and Fleet policies and procedures (e.g., new proposed legislation, Bill S.492 Charge Card Abuse Prevention Act)
Proof of Training Certification
Agency Oversight/Program Reviews
Improve Cardholder Training and Helpdesk/Customer Service
Customer service surveys
Ad-hoc reporting to identify/isolate issues
APC meetings – ensure understanding of roles/responsibilities, and discuss issues and corrective actions

14. CCSC Update Program Updates
CCSC Program Updates (continued)
New Initiatives
Agency Incentive Program
CCSC on Twitter (CCSC_USDA) & Fleet (USDAFleet)
Purchase APC Quarterly Newsletter
Fraud Detection Hotline
Forms on the CCSC Website
Increased/additional Management & Oversight
Program Metrics (Measured Performance, Outcomes & Statistics)
Rebates
Rebates earned since transition in 11/08 to Q total over $12.95M
FY09 Rebates totaled over $10.4M
Increased rebates from Q to Q by $55k (2.7% increase)
Convenience Checks
CCSC’s goal to reduce the use of convenience checks is 25% for FY11
Fleet Tax Recovery ($975k as of August 2010)
Travel goal is to have the delinquent fee at 2% (or below) for FY11

15. CCSC Update Program Updates
A-123 Update/Overview
AgLearn
Transition of policy training for all business lines from WBT to AgLearn
Travel policy training transfer complete
Purchase & Fleet policy training transfer in process
Alerts
Event Driven Notifications (EDN)
Visa IntelliLink
Currently using it at a high-level at CCSC for fraud detection
Agency use of IntelliLink will be decided at the APC level

16. CCSC Update Program Updates
Purchase Policy Updates DR
Check Waiver Process
Receipt and Acceptance Policy
Telecommunications
Travel Policy Updates
DR 2300
Default Credit Limit
Restart of Salary Offset
Fleet Policy Updates DR
Card Receipt Process
Use Logs
Usage Monitoring

17. Questions