1. PERSONAL MANAGEMENT & LABOR RELATIONS CHAPTER 10

2. PERSONAL MANAGEMENT & LABOR RELATIONS THE PERSONAL FUNCTION Recruitment Merit Selection Position Classification & Pay Performance Appraisal Training Management Development

3. PERSONAL MANAGEMENT & LABOR RELATIONS THE BITTERSWEET HERITAGE OF CIVIL SERVICES REFORM The Netherworld of Public Personal Administration From Spoils to Merit The Pendleton Act State & Local Reform The Rise & Fall of the Civil Service Commission The Civil Service Reform Act, 1978 Reinventing Public Personnel Administration

4. PERSONAL MANAGEMENT & LABOR RELATIONS PATRONAGE APPOINTMENT The Plum Book The Constitutionality of Patronage Veterans’ Preference

5. PERSONAL MANAGEMENT & LABOR RELATIONS PUBLIC SECTOR LABOR RELATIONS The AFL-CIO Administrative Agencies Collective Bargaining Impasse Resolution Strikes Why Strikes Occur Two Famous Strikes