1. Your group topic [SELECT ONE: Usability Analysis of miamidade.gov/ Analysis of Service Delivery] Group Member 1 Group Member 2 Group Member 3 Group Member 4 Summary Findings/ Recommendations – Finding 1 – Finding 2 – Finding 3 – Finding 4, etc.

2. Click to add the major title of this page Put the evidence here, in the form of charts/ text/ pictures etc. The text font should be at least 12 points, Arial. If you have survey questions, list them and results (if any). Give link to any online survey forms you have created. To add the next slide, go to “Insert  Duplicate Slide”. Plan for 2 slides per person (minimum 1 slide per person; maximum 4 slides per person). If you design this powerpoint well enough, you can use it both for the presentation in Government Information Center and your Dashboard Report. [If you prepare a separate powerpoint, please do not have more than 12 slides]. Click to put the Major Finding/ Recommendation of this page (font size 16, Arial)

3. Underperforming Services Most have not been able to close their cases after March For some departments the employee turnover rate could be a factor In the case of the rebate program, the nature of the program itself may contribute to the small percentage of cases closed Low completion rate of Street Lights Closed Requests There are at least 6 underperforming services.