2. 2/21/20161 Chapter 2 “Communication Process” OHS

3. 2/21/20162 Topics of Discussion Elements Principles Components Processes Levels of communication Characteristics of competent communicators

4. 2/21/20163 Elements Process Symbols Meaning

5. 2/21/20164 Principles Transactional Complex Unavoidable Continuous Learned

6. 2/21/20165 Components Context People Occasion Task

7. 2/21/20166 Components Environment 5 Senses

8. 2/21/20167 Components Climate Emotions 1.Negative 2.Positive

9. 2/21/20168 Components Communicator Creates meaning Sends and receives messages

10. 2/21/20169 Components Message Conveys content “ feeling “ relationship

11. 2/21/201610 Components Channel Space through which a message passes

12. 2/21/201611 Components Noise Disrupts communication

13. 2/21/201612 Components Barrier Blocks communication

14. 2/21/201613 Components Feedback Assurance Adjustment Insight

15. 2/21/201614 Processes Senders-Receivers Sensory perception Encoding Transmitting

16. 2/21/201615 Processes Receiver-Senders Acquiring Decoding Provide feedback

17. 2/21/201616 Levels of Communication InTRApersonal 1 person Most used level Origination of all communication Self talk

18. 2/21/201617 Levels of Communication InTERpersonal 2 people

19. 2/21/201618 Levels of Communication Small group 3 or more in discussion

20. 2/21/201619 Levels of Communication One to group Many listeners with one speaker

21. 2/21/201620 Levels of Communication Mass Reaching millions with one transaction

22. 2/21/201621 Competent Communicator Characteristics Ethical Keeps confidences

23. 2/21/201622 Competent Communicator Characteristics Accessible Makes others feel welcome

24. 2/21/201623 Competent Communicator Characteristics Responsible Admits mistakes Follows through

25. 2/21/201624 What This Means Communication requires a great deal of effort and thought It has many opportunities for miscommunication