2. Getting in Touch! Part I Presentation prepared for CPSC 601.13 by Michael Rounding

3. Movie Time! Motivation

4. Making Contact “Collaboration in organizations thrives on communication that is informal because informal communication is frequent, interactive, and inexpensive.”

5. Making Contact  Proximity  Social Cues  High Frequency  High Interactivity  Timely Feedback

6. Visual Communication  Increase Spontaneity –Help members identify partner –Topics –Time –Transition –Video-conferencing –“drop-ins”

7. Visual Communication  Support Social Relationships –Audio/video –Methods compared Face to Face (rich) Written Documents (less)

8. Visual Communication  Support for Research & Development –Tele-medicine –Cohesiveness / organizational unity –Shared context

9. Movie Time! Cruiser

10. Cruiser Summary  You can Cruise  You can Autocruise  You can have a Glance  You can force Privacy  You are guaranteed Reciprocity

11. Cruiser Usage Call type# of called parties% calls accepted 1>1 Cruise – caller supplied name 1015818% Cruise – system supplied name 67NA18% Glance – caller supplied name 1749NA Glance – system provided name NA51NA Autocruise – system supplied name 236NA3%

12. Movie Time! CAVECAT

13. CAVECAT Summary  Work over distance  Video & audio  Groupware  Privacy?  Power?  Support distributed group

14. Media Spaces?  Background research  Polyscope, Imager  Goal: Awareness  Motivation: distribution denies informal information!

15. Portholes  XEROX and NYNEX  Source information  Source information control  Actions

16. Portholes Experience  Meeting through Portholes  Have you “seen” me today?  Anecdotes –Late worker! –Summer student  Information tool / Shared space

17. Portholes Reactions  Camera Shyness –No photos! –Move the camera –Video distortion –Sharpen image, sharper image!

18. Portholes Reactions  Threat of Surveillance –Don’t look over my shoulder! –Public space freedom? –Explanation of goals is in order…

19. Portholes Reactions  Loss of Privacy Control –Awareness access – too easy? –Privacy guarantee –Door-cam –Image blur – distortion

20. Portholes Reactions  Lack of feedback –Who’s looking at me? –Reciprocity

21. Global Design Issues  Directed Information?  Accessibility, Privacy, Solitude  Ubiquity  Conversational Props  Latency

22. Global Design Issues  Interface – how to show it?  User control  Reciprocity  Use of a physical metaphor – can it help? I think so!

23. The End