1. Emotional Leadership: Managing Conflict Ripples Erik Thompson, MA Thompson Leadership Development, Inc

2. HR IT M NY Bank CEO SVP

3. HR Florida Firm CEO Founder

4. HR Manager Kansas Factory

5. HR PMPM PMPM NH Construction Company CEO Former Owner SVP

6. Conflict Ripples HR

7. My Goal Today To help you function as a emotional maturity leader in your organization by: –Thinking bigger and clearer about relationship challenges –Promoting accountability for EM –Coaching employees to manage relationship challenges and conflicts in a way that builds teams.

8. Not My Goal Today Provide easy answers to complex problems Quick and dirty “advice” Dumb down the subject –Techniques without poise fail –Techniques without new thinking fail Understate the importance of self- awareness

9. Thinking Bigger and Clearer About Relationship Challenges

10. Gun Barrel Vision

11. Able to see reciprocity

12. Wide Angle Lens

13. Emotional Poise

14. Emotional Reactivity

17. Wide Angle Lens

18. HR

22. http://German Tantrum

23. A CB Blame Triangling More Triangling D Blame: “You are responsible for my experience.” Triangling: Tension between two spreads to a third Side Taking: The third blames one for the problem Further Triangling HR

24. IT M NY Bank CEO

25. HR Florida Firm CEO Founder

26. HR Manager Kansas Factory

27. SVP HR PMPM PMPM NH Construction Company CEO Former Owner

28. Characteristics of the Emotional Leader Emotional Immaturity 1.Emotionally reactive 2.Blame 3.Triangle prone 4.Quick to take sides Emotional Leadership 1.Emotionally poised –Can reflect on mind states 2.Slow to Blame: –“I am responsible for my experience.” 3.De-Triangling: –Can be amidst intensity between two without jumping to take sides 4.Delivers accountability 5.Impactful coaching

29. Emotionally poised

30. Which is the Alpha?

31. HR IT M NY Bank CEO

32. HR Florida Firm CEO Founder

33. HR Manager Kansas Factory

34. HR PMPM PMPM NH Construction Company CEO Former Owner

35. Delivering Accountability

36. A CB Leadership Promotes Responsible mindset

37. Coaching for EM