1. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 1 Unity 5.0 Update Consultants Briefing March 30, 2007 Todd Tatum UCBU Product Management

2. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 2 Cisco Unity Unified Communications System Release 6.0 Cisco Unity 5.0

3. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 3 Cisco Unity: Overview  Voice messaging for Cisco’s Unified Communications Solution – Enterprise and Mid- market customers Part of a Cisco end-to-end solution  Support Unified Messaging and Voicemail with Integrated Messaging Also supports mixed UM and VM for users counts under 1500  Flexible Telephony User Interface Aids in user population migration  Voicemail Interoperability Required for legacy voicemail migration Intelligently route calls to stay in touch no matter where you are

4. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 4 Cisco Unity Core Ohio Elements  Cisco Unity 5.0  FCS May 31st, 2007  Key Features: –Speech access –Secure Messaging –IP Phone integration features –Exchange 2007 message store support –Increased port and subscriber scalability

5. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 5 Cisco Unity - Speech Access  Phase I - Unity 5.0 Natural language commands “press or say” also supported Voice recognition support for addressing by name  Phase II - Unity 6.0 (Spring 2008) or sooner through partner Optimization of directory access for voice addressing of messages Speech enabled auto attendant Bundled into every UM seat No per port pricing!

6. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 6 Cisco Unity 5.0: Security improvements Secure Messaging (SM) Enhancements Built to address the needs of customers or vertical markets that are especially sensitive regarding SOX compliance.  Mitigates risk of having VM in email environment (no impact if forwarded)  Allows strict compliance to retention policies (expired messages can no longer be recovered regardless if saved to folder or desktop)  Message retention policy enforcement mitigates discoverability burden and risk

7. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 7 Cisco Unity 5.0: Cisco IP Phone Integration Adding value to the Cisco IPC solution  Message Monitor (Desktop and Remote) –Allows users to listen to messages as they are being left similar to answering machine behavior –Calls can be answered while message is in progress  Dropped call recovery –Enables users to recover in-process messages or return to inbox stack location in the event of an abrupt disconnect from the Cisco Unity serve  Unity Phone View –The message locator feature used to view voicemail message queue on IP Phone display –Users can jump to particular message in inbox, view message header details and play selected messages. –Intended to supplement the PhoneSuite activities currently being developed by IPCBU

8. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 8 Cisco Unity 5.0: System Scalability Improvements  Port scalability-144 ports (MCS-7845) –Unity now a better drop in replacement for legacy Octel 250/350 systems  Inbox/IMAP (4000 total Inbox and/or IMAP) –Will enable wider coverage of users per server and thus increase uptake and available revenue  CUPC 1.2 Support (4000 IMAP connections) –No additional IMAP license required  Number of Supported Integrations increases to 18 per server –Branch office support and multiple IP/TDM integrations per server offer a continued strategic advantage relative to our competitors  Impact on Exchange whitepaper forthcoming

9. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 9 Cisco Unity : Ongoing Focus to Improve the User Experience  4.0 (5) Enhancements –Alternate extension support –Streamlined system prompts –Deleted item support –Enhanced alternate greetings –Configurable conversation volume/speed  4.2 Enhancements –Urgent Message Toggle –Efficient message stack navigation –Configurable Message Playback Speed Setting –Streamlined message send/quick message –New Per User TUI Options –Follow me/alternate contact option

10. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 10 Cisco Unity 5.0 Pricing & Promotions  Unity Inbox ($10) and IMAP ($25) licenses merged into one at $35 and now includes speech access (for non- UM mailboxes)  Competitive Technology Migration Program for Unity UM: up to $34 credit per MB (up from $12) VM: up to $16 credit per MB (up from $8) MB Credits based on what is PURCHASED not traded in All credits are applied AFTER standard discount Program Available through 7/31/2007

11. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 11 Promotion Impact Example – Large Insurance Company  10,689 UM Mailbox Opportunity  UM List Price = $135/MB  Example “Standard” discount = 40%  Normal cost of mailboxes = (10,689 * 135) – 40% = $865,809  CTMP credit = $34 * 10,689 = $363,428  New cost = $865,809 - $363,428 = $352,739 Effective MB cost = $33/MB Actual credits may vary depending account circumstances

12. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 12 Cisco Unity Connection Ohio System Release: Cisco Unity Connection 2.0

13. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 13 Cisco Unity Connection: Overview  Voice messaging for Cisco’s Unified Communications Solution Part of a Cisco end-to-end solution  Voice recognition features Easy control of your messages with natural speech commands  Desktop access to your messages Play voice messages with your e-mail client or web browser  Call transfer rules Intelligently route calls to stay in touch no matter where you are  Simple to install, configure and manage No Microsoft Exchange or AD required

14. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 14 Appliance Platform Unity Connection on the VTG Appliance Platform  Same OS platform as CUCM 6.0 Same version, same image  Common Platform Services Common diagnostics, patch management, performance management tools  Co-Resident with CUCM 6.0 Cisco Unified Communications Manager: Business Edition Up to 500 mailboxes / IP phones Appliance Platform Consistency makes applications easier to install, configure and manage.

15. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 15 Voice Recognition Enhancements  New Media Control Commands Pause / Resume Skip back / Skip forward Speed up / Slow down  Cisco Unified MeetingPlace Express Integration Lists your meetings over the phone Navigate day / time (AM, PM, evening…) “Join” transfers you to MPE to that Meeting ID Voice controls enable mobile users to manage their messages and now audio conferences as well…

16. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 16 VPIM Networking  Links Unity Connection, Unity and Unity Express systems together  Up to 10 systems in any combination at any sites  Reply to, forward and create messages for subscribers on any networked system Unity Connection Unity Express Unity Now deployable at multi-site, networked customers.

17. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 17 Pricing & Packaging Changes  MCS Server Pricing Now the same as IPCBU servers !!  Operating System (now on Linux) No separate OS SKU’s or charges  New ADVANCED USER package Bundles together IMAP, INBOX, ASR and TTS feature options Do not need ASR or TTS *ports* !!! Simpler packaging and pricing makes Cisco Unity Connection easier to sell

18. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 18 Questions? Consultant HOTLINE: CiscoCLP@cisco.com

19. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 19