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Employee Engagement & Patient Satisfaction in Healthcare Reform Lisa Cannata Wendy Radeka.

Published byKerry Simpson Modified over 9 years ago

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Presentation on theme: "Employee Engagement & Patient Satisfaction in Healthcare Reform Lisa Cannata Wendy Radeka."— Presentation transcript:

1 Employee Engagement & Patient Satisfaction in Healthcare Reform Lisa Cannata Wendy Radeka

2 WHY Low Patient Satisfaction Union Avoidance Cost Efficiency Healthcare Reform Service Refresh Button Health System Changes

3 What Patients Want 1. Don’t hurt me 2. Help me 3. Be nice to me

4 PROMISE Inclusiveness P P R R O O M M I I S S E E Positive Attitude Respect Ownership Mindfulness Superior Communication Exceed Expectations

5 STRATEGY Tied to Strategy Use of Technology, Video, Social Integrated Champions Sustainability Committee Creative, Agile, Leader Infused Competency, Recognition Framework

6 https://orlandohealth.wistia.com/medias/kwvs6wcpl9

7 DISCUSSION In your company? What are measures for success? What’s radically different? What could we do differently?

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