1. ISACO Spare Parts Distribution Policy Spare parts are distributed based on both customer order and sales and market policies Spare parts are distributed just for vehicles which have stopped at workshops because of failures Spare parts are distributed based on customer warranty consumption rate Level 1(VOR Level) Level 2(Warranty Level) Level 3(Business Level)

3. Annual Sales Plan Regional Offices Plan Monthly Plan Customer Groups Plan Vehicles Plan Customer Groups Monthly Plan Regional Offices Customer Groups Monthly Plan Vehicles Monthly Plan Regional Offices Customers Plan (for each customer) Salespersons Plan (vehicle/regional office plan) Customer seasonal performance controlling and assessing based on their plan Salespersons monthly performance controlling and assessing based on their plan Output is used as one of the inputs of “Motivation System for Salespersons” Customer Grading / Delivering Facilities for costumer future orders Periodic Controls Macro Plan Level1 Micro Plan Macro Plan Level2 Motivation

4. ISACO Sales Process Specifications Customer Grouping (dealers,regional stores,stores,etc.) Customer Grading (Delivering Facilities for costumer future orders based on their grades) Sales Motivation Systems for Customers(specific sales conditions) Validating Sale Conditions Face-to-face/Electronic Sales Sales Backorder System Sales Returning System Determining customer parts consumption Sales E-Marketing Part Grouping System

5. Sales Report Samples Sales Plan achievements Reports Annual/Monthly Periodic Reports