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Published byEdwin Phillips Modified over 9 years ago
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What makes a good presentation? What do you need to do? Who does what?
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Human Resources Sales and Marketing Research and Development Production/Operations Customer Service Finance and Accounts Administration and IT
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Recruitment and retention Job descriptions Person Specifications Dismissal Redundancy Motivation Professional development and training Health and safety and conditions at work Liaison with trade unions
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Market research Promotion strategies Pricing strategies Sales strategies The sales team Product – advice on new product development, product improvement, extension strategies, target markets
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New product development Product improvements Competitive advantage Value added Product testing Efficiency gains Cost savings
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Cash flow Monitoring income/revenue Monitoring expenditure Preparing accounts Raising finance Shares Loans Links with all other functional areas
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Acquiring resources Planning output – labour, capital, land Monitoring costs Projections on future output Production methods Batch Flow Job Cell Efficiency
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Monitoring distribution After-sales service Handling consumer enquiries Offering advice to consumers Dealing with customer complaints Publicity and public relations
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Managing estates Reception Clerical work Overview of quality control Use of IT systems
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Organisation by type Global businesses – complex organisation structures National – organisation possibly stretches throughout the country Regional – could be through a county or wider area (North West, South East, etc.) Local – small organisations serving local area or community
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Authority Span of control Chain of Command Hierarchy Delegation Empowerment Delayering
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Hierarchical Structure Managing Director Sales Director Marketing Director Finance Director ABCD Market Research Strategy Purchasing Manager Sales Manager Accounts Manager
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IB Business & Management MD Middle Management Workers Pyramidal Structure Senior Management
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MD FinanceProductionSalesMarketingR&D Centralised/Entrepreneurial
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Sales Marketing Production Accounts Collaborative
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Marketing Sales Production Finance R&D Circular/Flat
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Project Marketing R&D Sales Finance HR Production Matrix Structure
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Changes to business structures Linked to new thinking on leadership and management Less hierarchical Emphasis on communication and collaboration between sections Global businesses – more complex structures
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