2.  What makes a good presentation?  What do you need to do?  Who does what?

3.  Human Resources  Sales and Marketing  Research and Development  Production/Operations  Customer Service  Finance and Accounts  Administration and IT

4.  Recruitment and retention  Job descriptions  Person Specifications  Dismissal  Redundancy  Motivation  Professional development and training  Health and safety and conditions at work  Liaison with trade unions

5.  Market research  Promotion strategies  Pricing strategies  Sales strategies  The sales team  Product – advice on new product development, product improvement, extension strategies, target markets

6.  New product development  Product improvements  Competitive advantage  Value added  Product testing  Efficiency gains  Cost savings

7.  Cash flow  Monitoring income/revenue  Monitoring expenditure  Preparing accounts  Raising finance  Shares  Loans  Links with all other functional areas

8.  Acquiring resources  Planning output – labour, capital, land  Monitoring costs  Projections on future output  Production methods  Batch  Flow  Job  Cell  Efficiency

9.  Monitoring distribution  After-sales service  Handling consumer enquiries  Offering advice to consumers  Dealing with customer complaints  Publicity and public relations

10. Managing estates Reception Clerical work Overview of quality control Use of IT systems

11. Organisation by type  Global businesses – complex organisation structures  National – organisation possibly stretches throughout the country  Regional – could be through a county or wider area (North West, South East, etc.)  Local – small organisations serving local area or community

12.  Authority  Span of control  Chain of Command  Hierarchy  Delegation  Empowerment  Delayering

13. Hierarchical Structure Managing Director Sales Director Marketing Director Finance Director ABCD Market Research Strategy Purchasing Manager Sales Manager Accounts Manager

14. IB Business & Management MD Middle Management Workers Pyramidal Structure Senior Management

15. MD FinanceProductionSalesMarketingR&D Centralised/Entrepreneurial

16. Sales Marketing Production Accounts Collaborative

17. Marketing Sales Production Finance R&D Circular/Flat

18. Project Marketing R&D Sales Finance HR Production Matrix Structure

20.  Changes to business structures  Linked to new thinking on leadership and management  Less hierarchical  Emphasis on communication and collaboration between sections  Global businesses – more complex structures