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 What makes a good presentation?  What do you need to do?  Who does what?

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Presentation on theme: " What makes a good presentation?  What do you need to do?  Who does what?"— Presentation transcript:

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2  What makes a good presentation?  What do you need to do?  Who does what?

3  Human Resources  Sales and Marketing  Research and Development  Production/Operations  Customer Service  Finance and Accounts  Administration and IT

4  Recruitment and retention  Job descriptions  Person Specifications  Dismissal  Redundancy  Motivation  Professional development and training  Health and safety and conditions at work  Liaison with trade unions

5  Market research  Promotion strategies  Pricing strategies  Sales strategies  The sales team  Product – advice on new product development, product improvement, extension strategies, target markets

6  New product development  Product improvements  Competitive advantage  Value added  Product testing  Efficiency gains  Cost savings

7  Cash flow  Monitoring income/revenue  Monitoring expenditure  Preparing accounts  Raising finance  Shares  Loans  Links with all other functional areas

8  Acquiring resources  Planning output – labour, capital, land  Monitoring costs  Projections on future output  Production methods  Batch  Flow  Job  Cell  Efficiency

9  Monitoring distribution  After-sales service  Handling consumer enquiries  Offering advice to consumers  Dealing with customer complaints  Publicity and public relations

10 Managing estates Reception Clerical work Overview of quality control Use of IT systems

11 Organisation by type  Global businesses – complex organisation structures  National – organisation possibly stretches throughout the country  Regional – could be through a county or wider area (North West, South East, etc.)  Local – small organisations serving local area or community

12  Authority  Span of control  Chain of Command  Hierarchy  Delegation  Empowerment  Delayering

13 Hierarchical Structure Managing Director Sales Director Marketing Director Finance Director ABCD Market Research Strategy Purchasing Manager Sales Manager Accounts Manager

14 IB Business & Management MD Middle Management Workers Pyramidal Structure Senior Management

15 MD FinanceProductionSalesMarketingR&D Centralised/Entrepreneurial

16 Sales Marketing Production Accounts Collaborative

17 Marketing Sales Production Finance R&D Circular/Flat

18 Project Marketing R&D Sales Finance HR Production Matrix Structure

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20  Changes to business structures  Linked to new thinking on leadership and management  Less hierarchical  Emphasis on communication and collaboration between sections  Global businesses – more complex structures


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