1. Welcome to HA405-01 Unit 6 Tami Ford, M.A.

7. Are there any questions so far?

8. Chapter 4: Respect in Stewardship “Respect is the value that multiplies the desire of both the leader and follower to work harder and deliver consistently excellent performance” (Dye, 2010, p. 40). “Respect for self and others is the nucleus of all activities, especially in management.” (Dye, 2010, p. 40). Stewardship=Leadership Steward=Leader

9. Self-Esteem “…is an individual’s respect for her own convictions, actions, imperfections, and abilities.” (Dye, 2010, p. 41). What are some characteristics of a person who does not have self-esteem?

10. Self-Centeredness “…is an individual’s overly favorable sense of his own abilities, views, decisions, and needs” (Dye, 2010, p. 41). What are some characteristics of a self-centered person?

11. Low Self-Esteem & High Self-Centeredness These stewards (leaders): ▫“do not respect of trust others; ▫alienate others with a domineering attitude; ▫are exasperating because they seek/demand so much approval; ▫cause unnecessary work and waste time; and ▫engender disloyalty, stress, and fear” (Dye, 2010, pp. 41-42).

12. Stewardship & Respect How can you as a future healthcare administrator, promote respect in your work environment with your employees?

13. How a Steward Can Show Respect “Become a collaborator Be aware of other’s definition of respect Establish a feedback system Be genuine Give credit and acknowledge accomplishments Offer help or coaching Be self-aware Take responsibility for mistakes and apologize Learn the principle of affirmation Show appreciation Show enthusiasm” (Dye, 2010, pp. 42-49).

14. Chapter 5: Ethics & Integrity “As are other leadership values, ethics and integrity are interrelated” (Dye, 2010, p. 54). “Ethics is a person’s capacity for staying within that moral scope” (Dye, 2010, p. 54). Integrity-”…the quality that allows a person to differentiate right from wrong” (Dye, 2010, p. 54).

15. How Can Leaders Handle Ethical Challenges With Integrity? “Adopt an organizational code of ethics Adopt a personal code of ethics Tell the truth, and do not exaggerate Do as you say Use power appropriately Admit mistakes March to the beat of your drum Be trustworthy Manage expense accounts judiciously

16. Chapter 6: Interpersonal Connection “Leaders who have people skills are marked by a profound respect for the character of others and a deep faith in their potential, which is why they enjoy being with people and interact with them” (Dye, 2010, p. 65). “The backbone of people skills is reciprocity, because without it no interaction or relationship occurs” (Dye, 2010, p. 65).

17. Interpersonal Skills As a future healthcare administrator, how can you enhance your people skills?

18. Here are some ways: Listen ▫How can you enhance your listenskills?

19. Continued… “Show respect Save time for staff Manage perceptions Recognize others Manage and channel emotions appropriately Smile and be courteous Focus on the needs of followers Show compassion Eliminate childish, unprofessional behavior Be optimistic Practice the Golden Rule” (Dye, 2010, pp. 65-74) Reference: Dye, Carson F. (2010). Leadership in healthcare: Essential values and skills (2 nd ed.). Chicago: Health Administration Press.

20. Questions? Good luck with your week! Thank you and good night Questions? Good luck with your week! Thank you and good night