1. Aims Produce an overview of: – existing quality guidelines and criteria for guidance services and products –the principles and assumptions underlying the approaches –the challenges of their implementation Capture good examples of policy and practice particularly of citizen/user involvement Identify options for approaches at European level to assure quality guidance provision

2. The Project Team The Guidance Council NICEC

3. Method – Stage 1 Literature/knowledge Review – reports and Virtual Community discussions Development of search tool Analysis of responses in OECD/CEDEFOP/World Bank/ETF questionnaires, and data in country notes Development of initial proposals on core criteria and approach

4. Preliminary Overview (1) Career guidance found across many policy areas and legislation Lack of central co-ordination and support within and across Govt departments Influence of OECD and other international programmes Use and adoption of EFQM model Monitoring processes mainly based on quantitative measures and targets

5. Preliminary Overview (2) Few countries with separate bodies to inspect/monitor guidance provision Few examples of systematic approaches to evaluation Few examples of self-assessment Very few examples of accreditation processes against sets of standards Guidelines developed but little evidence of monitoring

6. Preliminary Overview (3) Reliance on professional competence to quality assure guidance Unregulated ‘Career Counsellors’ – particularly in informal guidance settings Prevalence of staff qualified in pedagogy and/or psychology In-service training/CPD approaches variable Little mention of staff monitoring/appraisal

7. Preliminary Overview (4) At least one professional association in most countries – several with voluntary ‘Registers’ Codes of ethics of professional associations frequently mentioned Little evidence of how adherence to codes of ethics is monitored Adoption of IAEVG code of ethics by some Citizen/user involvement Involvement of related professional bodies

8. Preliminary Overview (5) Little or some evidence of a range of methods used to consult and involve service users and stakeholders Few examples of involvement at service design and planning levels Increasing use of ICT for guidance and data collection/monitoring Shift to self-help, enabling approaches Little evidence of learning from research

9. Current Thinking… Proposal to follow the approach taken by the Quality TWG Use of framework (planning, implementation, evaluation and review) Development of ‘meta-criteria’ Identification of a set of additional indicators Possible development of self-assessment guidelines Suggested for potential co-operation

10. Next Steps Survey development, piloting, distribution and follow-up Data analysis Collection of in-depth case studies and good examples of policy and practice Development of proposals to identify indicators, a self-assessment tool and a co-operation network Production of Final Report

11. Issues? Quality assurance AND quality improvement Meta-criteria - how prescriptive/flexible Risks of top heavy bureaucracy Monitoring and sustainability Incentives and levers Accreditation – what happens when criteria are breached? Changing methods of delivery Professionalism as a ‘proxy’ for quality