3. Group Members  Fida Muhammad  Khadija Basharat  Tayyaba Pervaiz  Sultan Mehmood

4. Introduction  Owned by Mr. Muhammad Naeem  Workshop is in “Rawat”  “Rice Reprocessing Plant” at “Kamoki” established in 2002  Most of the employees are from “Gojra” and they are mostly relatives of Top Level Management.

5. History  Started in 1968 by Mr. Muhammad Naeem from Gordon College  No Brand name & low level Business  In 1986, it was shifted from “Rerhi” to a Proper Shop.  The reputation of business was gradually improved in Rawalpindi and Islamabad  In 1988, that business was labeled as “Savour Foods” by “Professor Arshad Ahmed”

6. History (Cont’d.)

9. Savour Krispo  In 2008, Savour Krispo was started in The Branches situated in Blue Area & Cricket Stadium  In 2010, It was started in Gordon College Road Branch

10. Vision “We want to be recognized as best quality food provider with low cost at international level.”

11. Mission “We are committed to provide better quality Savour Foods internationally.”

13. Business Strategies Differentiation Cost Reduction Rapid Response

15. HR Planning “The ongoing process of systematic planning to achieve optimum use of an organization's most valuable asset - its human resources.”

16. Organizational Hierarchy Senior ManagerBranch ManagerSupervisorOrder TakerWaiter

17. Working Hours: For Waiters, Order takers, Supervisors & Managers: 12pm-12am

18. Duty Charts:  Developed by Branch Manager  Contains Assignment of Duties on Daily Basis  Job Rotation & Transfer of employees is done on the basis of it

19. Recruitment & Selection

20. Recruitment “Recruitment is the process of finding and attracting capable applicants for employment.”

21. Recruitment of Savour Foods  There is no proper recruitment procedure in Savour Foods.  Employees are selected only on the basis of reference.

22. Eligibility Criteria: Basic Education:  Bachelor for Supervisors, & Managers  Bachelor in Commerce for Accountants  Matriculation for Waiters Experience:  For Mangers, at least 2 years Managing Experience is must  No experience is required for waiters & supervisors

23. Eligibility Criteria (cont’d) Personal Requirements:  Neat & Clean  Ethical  Energetic  Responsible  Polite  Physically Fit  Social

24. Selection “Selection means choosing a few from those who apply for the job.”

25. Selection Procedure of Savour Foods  Menu is given to the candidates two days before the test.  Written test is taken about the menu items & their rates.  Passing candidates are interviewed.  After that, they are referred to on-job training.  If supervisor says “O.K” about candidate, the candidate is selected.

26. T r a i n i n g & D e v e l o p m e n t

27. Training “Acquisition of knowledge, skills, and competencies as a result of the teaching of vocational or practical skills and knowledge that relate to specific useful competencies.”

28. Training:  7-10 days training before starting job  Training mostly relates with: –Cleanliness (Nail Cutting, Hair Cutting, Uniform etc.) –Punctuality –Customer Dealing  Performance Analysis –Job related performance data –Observation

29. Compensation

30. Salary Plan:  Basic Salary: –For Manager:20, 000 –For Supervisor:15, 000 –For Order Taker:10, 000 –For Waiter: 7, 000  15%-25% annual increase in the salary

31. Incentives: Residence Laundry Medical Facility Food Facility

32. Incentives (cont’d) Hair Cutting Facilities One Month Advance Salary on Eid Travelling Allowance Wedding Expenses

33. Future Plans (National)  To open a “Savour Foods” chain in Lahore, like Rawalpindi & Islamabad  Building has been constructed in “Shama”  Production Plant has been opened like Production Plant of Rawat  Inauguration is possible in November or December of this Year  After starting business in Lahore, they are committed to open branches in Faisalabad & Gujranwala

34. Future plans (international) They want to start business in:  Middle East  Every Country where “Halal” Food is eaten

35. Conclusion  Business flourished because employees are committed  Although policies are made by non- professionals, employees are still satisfied  Suggestion: “To hire Professionals with good competencies in order to expand business geographically”

36. Reference Prof. Arshad Ahmed Human Resource Manager G-307, Gordon College Road, Rawalpindi Ph: Cell No.0345-5140103 Office:051-5532556 (Ext. 108)

38. OR