1. Thriving in College Working with Your Instructor to Succeed

2. Welcome/Introductions Michele Jersak Mark Felsheim Purpose of Workshop

3. Your Rights and Responsibilities

4. Right to a Quality Education – Student as Customer

5. Your Rights and Responsibilities Right to a Quality Education – Student as Customer Student Code of Conduct

6. Your Rights and Responsibilities Right to a Quality Education – Student as Customer Student Code of Conduct Student Grievance

7. Community and Technical College Faculty

8. Interested in Teaching

9. Community and Technical College Faculty Interested in Teaching Want You to Succeed

10. Community and Technical College Faculty Interested in Teaching Want You to Succeed Preparing You for Transfer or a Career

11. Community and Technical College Faculty Interested in Teaching Want You to Succeed Preparing You for Transfer or a Career Must Post Office Hours-Liberal Arts or Be Available-Technical

12. Community and Technical College Faculty Interested in Teaching Want You to Succeed Preparing You for Transfer or a Career Must Post Office Hours-Liberal Arts or Be Available-Technical Should be Able to Tell You How Grade Was calculated

13. How to Communicate and Problem Solve With Your Instructor

14. Identify the Issue

15. How to Communicate and Problem Solve With Your Instructor Identify the Issue Make an Appointment

16. How to Communicate and Problem Solve With Your Instructor Identify the Issue Make an Appointment Be Assertive NOT Aggressive

17. How to Communicate and Problem Solve With Your Instructor Identify the Issue Make an Appointment Be Assertive NOT Aggressive Adopt a Problem Solving/Cooperative Attitude

18. How to Communicate and Problem Solve With Your Instructor Identify the Issue Make an Appointment Be Assertive NOT Aggressive Adopt a Problem Solving/Cooperative Attitude Listen

19. How to Communicate and Problem Solve With Your Instructor Identify the Issue Make an Appointment Be Assertive NOT Aggressive Adopt a Problem Solving/Cooperative Attitude Listen Accept Responsibility

20. How to Communicate and Problem Solve With Your Instructor Identify the Issue Make an Appointment Be Assertive NOT Aggressive Adopt a Problem Solving/Cooperative Attitude Listen Accept Responsibility Offer Solutions

21. How to Communicate and Problem Solve With Your Instructor Identify the Issue Make an Appointment Be Assertive NOT Aggressive Adopt a Problem Solving/Cooperative Attitude Listen Accept Responsibility Offer Solutions Be Clear on Expectations

22. Questions?