1. METODOLOGI SIX SIGMA PERTEMUAN 13 CONTROL PHASE
OLEH: EMELIA SARI

2. Overview
The objective of the Control Phase is to determine whether the expected improvements actually occur.
This is accomplished through several tools and techniques:
Control plan
Process scorecard
Failure mode and effects analysis (FMEA)
Statistical process control charts

3. Control Plan
A control plan is a reporting tool for tracking the performance measures and CTQs identified in the project for a period of time after the project, to measure expectations against actual results.

4. Example

5. Process Scorecard
A process scorecard provides a summary of the performance of the critical process measures, including the CTQ measures.
Process scorecards are similar in concept to balanced scorecards, which is a reporting tool that provides key organizational performance measures.
Robert Kaplan and David Norton proposed the concept of balanced scorecards in a 1996 book entitled, The Balanced Scorecard: Translating Strategy into Action

6. Failure Mode and Effects Analysis

7. Final Project Report and Documentation
Introduction — Provides the reader with a background of the project and the project selection process.
Six Sigma project plan.
Define Phase — Include the project charter, VOC, and the S-I-P-O-C.
Measure Phase — Include list of potential critical X’s and Y’s, baseline performance measures, and summaries of key results from application of measure tools, such as Pareto charts, histograms, and control charts.
5. Analyze Phase — Include results of all statistical tests and the conclusions
drawn from them. Include root cause analysis documentation, such as
C&E diagrams.
6. Improve Phase — Include final proposals for improvement and the rationale
or data analysis supporting the recommendations, such as a pilot plan
and results. Include a cost/benefit analysis of the improvement recommendations.
7. Control Phase — Include a copy of the control plan, FMEA, and any other
relevant material, such as process scorecards.
8. Implementation plan.
9. New process documentation.
10. Actual control plan, updated regularly with process performance data.
REFERENCE
1. Kaplan,

8. Final Project Report and Documentation (2)
Analyze Phase — Include results of all statistical tests and the conclusions drawn from them. Include root cause analysis documentation, such as C&E diagrams.
Improve Phase — Include final proposals for improvement and the rationale or data analysis supporting the recommendations, such as a pilot plan and results. Include a cost/benefit analysis of the improvement recommendations.

9. Final Project Report and Documentation (3)
Control Phase — Include a copy of the control plan, FMEA, and any other relevant material, such as process scorecards.
Implementation plan.
New process documentation.
Actual control plan, updated regularly with process performance data.

10. Terima Kasih