1. ICT age for the seniors and socially excluded persons in Helsinki 2008-2013 Outi Paulig, Executive Advisor Social Services Department, Elderly Services e-mail: outi.paulig@hel.fi

2.  Education, socio-economical status, health, family, interests  Many belong to the first generation living in a city – and some of them even in Finland, or in Europe… It´s easy to answer: we have none! All are different: “Define a typical elderly person in Helsinki!” It´s easy to answer: we have none! All are different: 2

3. Service centre activities for the elderly in Helsinki (The Service Map of Helsinki 17.5.2012) A hint: by using the link http://www.hel.fi/palvelukartta/Logo.aspx?hi deelems=False&userid=&city=91# http://www.hel.fi/palvelukartta/Logo.aspx?hi deelems=False&userid=&city=91# …you can see the names of service centres, too. More information about the service centres in English: http://www.hel.fi/palvelukartta/Logo.aspx?hideelems=False &userid=&city=91# http://www.hel.fi/palvelukartta/Logo.aspx?hideelems=False &userid=&city=91# Och på svenska: http://www.hel.fi/hki/sosv/sv/Publikationer/Broschyrer Updated/uppdaterad 2010 (Sorry!)

4. “ ICT age for the seniors and socially excluded persons ” Satka- project 2008-2013 briefly/ new things in 2012  Two/three full-time and several voluntary advisors giving personal tutoring in the service centres and helping clients to apply for ICT courses A new recruiting course 18.9.- 17.10.2012  Some 40 computers for clients in the service centers2011. Computers for the residents, voluntarians, visitors and staff in the services houses.  New computers have the City library multilingual user interface with Skype user interface user interface  2 2200/~ 2500 tutorial sessions  Tutoring also in English, Swedish, Russian, Bengal etc. Financed by of Innovation Fund of the Helsinki City!

5. The ideology of Satka ”The four golden rules”: Visibility Continuity Encouragement Customer oriented approach The one and only prohibition for the tutors: ”Don´t touch the mouse yourself” As one city librarian said it: “We make our contribution towards equality in ICT society.!

6. ”Well, it`s about time to start, then!”

7. ”It was quite handy, after all”

8. “ICT age for the seniors and socially excluded persons in Helsinki 2008-2013” Outi Paulig, project manager outi.paulig@hel.fiouti.paulig@hel.fi Lutfor Rahman, the coordinator of the multicultural instruction, lutfor.rahman@hel.fi lutfor.rahman@hel.fi Thank you for your attention !