1. Microsoft Exchange Hosted Encryption Implementation & Support process

2. Implementation Process Overview Step 1 – Partner Completes a review of the Encryption service and is familiar with activating the feature for the customer. Step 2 –Partner completes and submits a Encryption provisioning order via the SPLA ordering portal. (http://provisioning.frontbridge.com/spla.aspx)http://provisioning.frontbridge.com/spla.aspx Step 3 –Partner receives a “provisioning complete” confirmation from Microsoft. Step 4 –Partner completes customer activation portion of the implementation checklist to include: - Provide customer review of Encryption service and configuration process.

3. Before provisioning the first customer Partner should complete the Encryption service overview Partner should know where to configure the Encryption feature in the policy filtering section of the Admin Center

4. Implementation checklist Pre-activation Provisioning Customer activation

5. Partner provides customer with a review of the Encryption service Partner assists customer with Encryption configuration process

6. Encryption materials you should have Implementation and support overview (PPT) Encryption service overview (PPT) Implementation checklist (Doc) Filtering administrator guide (Doc)

7. Support Process Overview Encryption support process (see Filtering support process) Step1 – Partner provides initial support to customer Service questions Encryption change management requests Tools available are: Admin Center Administrator guide Step2 – Provide basic troubleshooting of issues that require escalation Confirm whether or not issue is related to Encryption service Identify scope of issue Recreate issue when possible Step3 – If necessary escalate to Microsoft support support@frontbridge.com 1-866-346-6100 Toll free USA +1-204-927-2580 Direct dial

8. Need more help? Admin Center Web-portal URL http://admin.global.frontbridge.com Admin Center resources Administrator guide 24-Hour Technical Support support@frontbridge.com 1-866-346-6100 toll free from USA +1-204-927-2580 Direct dial

9. Thank you