1. © Arbinger Properties LLC Leading The Connected Organisation

2. Your greatest Asset ? I don’t think so It’s the mindset that drives the relationships between your people. Is it your people ?

3. Connecting Or Disconnecting ? Some questions I would encourage you to reflect on today: Am I a “Connected Leader” ? Where do I do a great job connecting others ? Where does my leadership disconnect people, teams, the Trust ?

4. Imagine Two Organisations Disconnected Mindset Organisation Connected Mindset Organisation Silo’d Blame Inflexible Not curious Defensive Passive Aggressive Curious Empathetic Collaborative Invested in others success Aligned Outcomes Transparent Fast/slow Slow/fast

5.  You need to urgently address this issue! WHAT WOULD BE YOUR 1 ST THREE STEPS? WHAT WOULD BE YOUR 1 ST THREE STEPS?  Complaints from other directors has now put this on your managers radar. you will face negative consequences if this continues.  2 teams you lead are not getting along and it is impacting the organisations performance! a problem that requires your attention …

6. Did anyone ask this question? How might I be part of this problem?

7. SELF-DECEPTION A Definition: The problem of not knowing or resisting the possibility that one is the problem or at least part of the problem

8. Responsibility how might I be a problem for others? how can I be more helpful to others? Collaboration how can I help things go right? Influence Guiding questions © Arbinger Properties LLC

9. How people connect/disconnect As a leader am I connecting my people, teams and the organisation? and where might I be disconnecting others?

10. WHAT we do “Way of Being” Behaviour See a Person See an Object © Arbinger Properties LLC HOW we see others Responsive Resistant

11. © Arbinger Properties LLC See an Object Vehicle Obstacle Irrelevancy

12. Table Discussion: Where might objectification be causing disconnection ? Vehicle’s ? Obstacle’s ? Irrelevant ? ( or less relevant than they should be) What behaviour and decisions is that driving ? How could seeing others as V O I undermine the Vision, the 3 priorities and 7 ambitions ?

13. © Arbinger Properties LLC Honour Betray SENSE/DESIRE: HOW DO YOU SUPPOSE I MIGHT HAVE STARTED TO SEE MYSELF? HOW DO YOU SUPPOSE I MIGHT HAVE STARTED TO SEE THE OTHER? In self-betrayal, I need to feel justified When I’m needing to feel justified, will I be honestly considering how I am a problem for others? CHOICE ObjectPerson

15. What boxes invite in others BLAME © Arbinger Properties LLC Who needs to change? Who thinks they need to change? So who is likely to change? So how long might this last? troubling questions

16. © Arbinger Properties LLC Locating collusions and assessing costs the cost They do 2 They see CCG: 1 They see Prov: 3 I do/don’t do 4 Page 23 CCG Reduce Budget More info to explain current costs Cut services Provider Unfair Unrealistic Not serving patients Setting up to fail Dig heels in Doesn’t provide info Letter of contract Obstructive Self serving Cant see big picture (patients) Who needs to change? Who thinks they need to change? So who is likely to change? So how long might this last? troubling questions

17. Responsibility how am I a problem for others? how can I be more helpful to others? Collaboration how can I help things go right? Influence Guiding questions © Arbinger Properties LLC

18. I focus on MY results I focus on OUR results My Objectives My Objectives Their Objectives (These matter to me) © Arbinger Properties LLC ME OTHERS Page 10 Vehicle Obstacle Irrelevancy

19. REPORTS COWORKERS CUSTOMERS MANAGER

20. Helpfulness toward co-workers ab cd Co-workers (or co-worker teams) whose work most affects mine or vice versus What are they trying to achieve? What are their pressures and challenges? In what ways have I got in their way or created difficulty for them? Are there any ways I have made it harder (or failed to make it easier) for them to achieve their objectives? Are there any mistakes or misunderstandings that I need to take responsibility for? For each, list one thing I could do that would be helpful to them (eg things I could do more of, less of, or differently, information or resources I could utilise or share differently, new actions I could take, support we could give, etc) 1. 2. 1. 2. 1. 2. 1. 2. © Arbinger Properties LLCPage 20